Implementation Specialist
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Job Description
Implementation Specialist focused on customer onboarding and collaboration across teams in a SaaS startup. Driving best practices and ensuring clients achieve measurable value quickly.
Responsibilities:
- Manage 40 active implementations at any given time.
- Lead and collaborate on all customer implementations as part of a team-based approach, ensuring a seamless handoff from Sales and a smooth transition to Customer Success.
- Help clients get set up on our software quickly, providing consultative guidance and best practices to ensure they achieve value fast.
- Track and report on key implementation KPIs while proactively identifying and mitigating risks to keep projects on track.
- Deliver regular status updates and progress reports to both clients and internal stakeholders, ensuring alignment, transparency, and timely communication.
- Collaborate with Product and Engineering teams to surface feedback, influence the product roadmap, and enhance the customer experience while continuously refining scalable implementation processes.
Requirements:
- 0-2 years of prior Program Management and/or Onboarding B2B Customers
- Client Success experience within SaaS is a plus, but not required
- Extremely organized
- History of following through on commitments
- Strong work ethic
- Very effective in a remote-work environment
Benefits:
- 100% remote w/ no office mandate
- Unlimited PTO
- 22 official company holidays
- Health care
- Life insurance
- Stock options
- Amazing colleagues
- Energetic culture that is positive and celebrates together
- Inspiring mission & software product
- Ability to grow your career by being early in a fast-growing tech startup
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