Installations Engineer, Level I-II
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Job Description
Installation Engineer at Leo Cancer Care responsible for customer-facing installations and maintenance of complex medical devices. Involves international travel and collaboration with global teams.
Responsibilities:
- Work as part of a team to install Leo Cancer Care systems
- Complete mechanical and electrical installations of Leo Cancer Care products
- Meet all Key Performance Indicators (KPI’s) of Order Fulfilment Hardware Installation for your position
- Submit timely and accurately; expense reports, film badges, and all job required administrative duties
- Operate in accordance with the Leo Cancer Care quality system and complete the administration requirements of the role in a timely and accurate manner
- Provide every customer with high quality service and attention throughout the installation process
- Follow Leo Cancer Care’s quality and safety policies
- Provide feedback to the Installation Manager regarding any issues, solutions or opportunities which may need to be communicated to other parts of the organization
- Identify and implement improvements that enhance the customer’s satisfaction
Requirements:
- 3+ years of experience in complex medical device installation or manufacturing
- Background in STEM
- Able to read technical drawings, both mechanical and system / electrical schematics
- Strong organizational skills to manage multiple moving pieces with flexibility
- Strong customer focus and have excellent customer service skills
- Good communication at all levels, written and verbal output shall be concise and accurate
- Ability to work in time-sensitive and deadline driven environment
- Must reside within 1 hour of a major airport with ability for international connections
- Possess a passport for international travel
- Knowledge of Salesforce is an advantage but can be taught
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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