Insurance Sales and Service Representative I
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Job Description
Handle insurance quotes and customer support inquiries for General Motors Insurance. Providing exceptional service and resolving customer issues through various channels.
Responsibilities:
- Provide insurance quotes using a consultative sales approach and close sales effectively
- Deliver high-level support on coverage, billing, renewals, endorsements, and policy servicing
- Enhance customer satisfaction and retention through exceptional service, issue resolution, and proactive follow-up
- Collaborate across departments and represent OnStar Insurance professionally while executing leadership-driven processes
Requirements:
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures
- Must embrace company principles and demonstrate understanding of OnStar Insurance and GM Financial’s culture
- Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience
- Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills
- Strong analytical and problem solving skills with an action-oriented mindset
- Ability to work independently and use sound judgment in relation to handling customer inquiries and complaint resolution
- Proactively manage time while balancing assigned accounts/tasks with minimal supervision
- Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries
- Ability to type a minimum of 40 words per minute
- Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management.
Benefits:
- 401K matching
- bonding leave for new parents (12 weeks, 100% paid)
- tuition assistance
- training
- GM employee auto discount
- community service pay
- nine company holidays
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