IT Applications Analyst, Healthcare Experience Preferred
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Job Description
IT Applications Analyst supporting enterprise applications for Liberty Dental Plan, a dental and healthcare services organization. Troubleshooting systems, analyzing SQL data, and coordinating vendors and stakeholders.
Responsibilities:
- Provide technical support for enterprise applications and troubleshoot production issues
- Coordinate issue resolution with business users, vendors, and internal IT teams
- Perform production data analysis, validation, and approved data updates using Microsoft SQL Server
- Maintain data integrity and follow established change management processes
- Serve as the primary liaison between business stakeholders, vendors, infrastructure teams, and application architects
- Track application enhancements, defect remediation efforts, and project deliverables
- Manage dependencies related to APIs, integrations, environments, infrastructure, and system access
- Develop understanding of business processes and application functionality
- Provide functional guidance and requirements clarification to vendors and technology partners
- Document business requirements and minor enhancements
- Support User Acceptance Testing and implementation efforts
- Review vendor estimates and validate scope and assumptions
- Participate in continuous improvement initiatives and other assigned duties
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field required
- At least 2 years of experience in Application Support, Application Analysis, or a related IT role
- At least 2 years of application development experience using .NET, Java, C#, or similar technologies
- Experience supporting enterprise applications in a business environment
- Strong analytical, troubleshooting, and problem-solving skills
- Experience with incident management, root cause analysis, and change management practices
- Proficiency with Microsoft SQL Server, including query writing, data analysis, troubleshooting, data validation, and updates
- Understanding of APIs, system integrations, and application interfaces
- Ability to communicate and collaborate with technical and non-technical stakeholders
- Strong organizational skills and ability to manage multiple priorities
- Healthcare or dental industry experience preferred
- Vendor management and project coordination experience preferred
- Must be authorized to work in the United States without current or future employer sponsorship
- No relocation assistance or sponsorship available
Benefits:
- Comprehensive medical coverage through Anthem, with affordable premiums and multiple plan options, including an HDHP with HSA eligibility
- 100% employer-paid dental insurance
- Low-cost vision coverage for employees and dependents
- 401(k) retirement plan with immediate vesting, employer match, Roth option, and access to professional financial advice
- Short-term disability
- Voluntary benefits, including accident, critical illness, and hospital indemnity insurance
- Generous paid time off, including vacation and sick leave with rollover options
- 10 paid company holidays
- Wellness day
- Company-paid life insurance
- Tuition reimbursement
- Employee perks program
- Flexible work options for eligible positions
- Remote work arrangement
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