Pension Analyst Specialist II – Documentation/Requirements SME
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Job Description
Pension requirements SME administering Defined Benefit plans for Conduent, which delivers mission-critical services and solutions. Translating plan provisions into requirements, validating calculations, and supporting audits and system changes.
Responsibilities:
- Serve as Plan Requirements Owner and Documentation SME for assigned Defined Benefit pension plans
- Interpret pension plan provisions and translate them into business, operational, calculation, and system requirements
- Develop, review, maintain, and update Business Requirements Documents and other pension requirements documentation
- Maintain plan documentation, procedures, calculation requirements, work instructions, and supporting materials
- Identify and resolve gaps, inconsistencies, and ambiguities in pension requirements
- Research and respond to complex participant issues involving eligibility, pension calculations, credited service, benefit commencement, and service delivery
- Research system and calculation issues and verify adherence to documented plan requirements
- Review pension benefit calculations and outputs for accuracy and consistency
- Process and review retirement benefit applications and verify participant information
- Perform data analysis using SQL, reporting tools, and other resources
- Support testing and validation of pension system changes, calculation updates, defects, and requirements changes
- Validate system results against approved requirements and expected calculation outcomes
- Support internal and external audits by researching requests, providing documentation, and validating calculations and data
- Maintain documentation, work papers, and supporting records for a clear audit trail
- Serve as a pension requirements and documentation resource for administrators and team members
- Partner with business, operational, and technical teams to clarify requirements and resolve issues
- Communicate with client Human Resources personnel and vendor/support teams regarding pension requirements and administrative issues
- Prepare and deliver training on pension provisions, requirements, calculations, procedures, and documentation
- Collaborate with plan administrators and team members to complete projects and ensure consistent pension administration services
Requirements:
- 5+ years of hands-on Defined Benefit pension experience required
- Expert knowledge of Defined Benefit pension plan administration, plan provisions, eligibility, and benefit calculations
- Experience serving as a requirements owner, business requirements analyst, plan documentation SME, or similar role within pension administration
- Experience interpreting pension plan documents and translating plan provisions into business, calculation, operational, and/or system requirements
- Experience creating, reviewing, and maintaining Business Requirements Documents (BRDs), requirements documentation, procedures, and work instructions
- Intermediate to advanced experience with pension calculations and audit support
- Experience researching and resolving pension calculation, participant, data, and system issues
- Experience supporting system requirements, change requests, testing, validation, or defect resolution within a pension administration environment
- Experience with SQL, reporting, and data analysis
- Advanced proficiency with Microsoft Excel, Word, and Outlook
- Strong written communication and documentation skills with excellent attention to detail
- Ability to communicate confidently with clients regarding pension plan provisions, requirements, calculations, and administrative issues
- Ability to work across operational, business, and technical teams and clearly communicate complex pension requirements
- Preferred: experience supporting multiple Defined Benefit pension plans with varying provisions and calculation rules
- Preferred: experience with pension administration platforms or benefits administration systems
- Preferred: experience with requirements traceability, UAT, regression testing, calculation validation, and system implementation/change initiatives
- Preferred: experience supporting client-facing pension administration environments
Benefits:
- Bonus or incentive eligibility based on business need
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- Reasonable accommodation for applicants with disabilities
- Equal opportunity employment
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