Sustainment Training Analyst
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Job Description
Sustainment Training Analyst coordinating sustainment training for the VA’s electronic health record modernization program. Managing readiness, release updates, metrics, stakeholder communications, and transition deliverables.
Responsibilities:
- Coordinate with VA stakeholders, EHR vendor training teams, site leads, and program partners to transition deployment training into sustainable post-implementation operations
- Track sustainment training readiness, assignments, completions, open issues, risks, and action items; identify gaps and follow through on resolution
- Prepare weekly status reports, PMO updates, leadership briefings, PowerPoint presentations, meeting materials, and client-facing communications
- Facilitate stakeholder meetings, document decisions and action items, and communicate progress, dependencies, and risks to program leadership
- Coordinate updates to training materials and communications associated with EHR software releases, workflow changes, and program priorities
- Support development and maintenance of SOPs, process documentation, training guidance, and transition or handoff materials
- Collect, validate, analyze, and present training metrics and program status to support operational decisions and continuous improvement
- Triage and track training-related inquiries, incidents, and ad hoc requests using ServiceNow or comparable tools where applicable
- Assist program leadership with information and materials for VA client requests and authorized external inquiries
- Incorporate stakeholder feedback, manage competing deadlines, and maintain proactive communication with a distributed team
Requirements:
- Bachelor’s degree in business, education, information systems, healthcare administration, or a related field, or equivalent relevant professional experience
- 3+ years of experience in training operations, IT program coordination, software implementation support, or a related analyst role
- Experience preparing professional PowerPoint presentations, concise status reports, executive-ready summaries, and detailed written documentation
- Experience tracking project activities, action items, risks, issues, and performance metrics
- Ability to coordinate with government or enterprise clients, vendors, program managers, and cross-functional teams in a remote environment
- Working knowledge of training delivery, adult learning principles, training documentation, and ongoing user support for enterprise systems
- Proficiency with Microsoft 365 tools, including PowerPoint, Excel, Word, Outlook, and Teams
- Strong written and verbal communication, organization, analytical problem-solving, and ability to incorporate feedback constructively
- Experience with issue-tracking, ticketing, or service-management systems such as ServiceNow, or comparable tools
- Preferred: Experience supporting VA EHR Modernization, healthcare IT, electronic health record systems, or federal health programs
- Preferred: Experience supporting post-go-live training, sustainment transitions, organizational change management, or enterprise software releases
- Preferred: Background in federal consulting, PMO reporting, government stakeholder engagement, or large-scale technology modernization
- Preferred: Experience developing job aids, quick reference guides, SOPs, training plans, or other instructional support materials
- Preferred: Familiarity with learning management systems, training metrics, curriculum updates, and continuous improvement practices
- Preferred: Experience coordinating with software vendors, site-level implementation teams, and geographically distributed end users
Benefits:
- Health and life insurance
- Paid time off
- Paid holidays
- Disability coverage
- Retirement savings
- Professional development opportunities
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