Business Applications Analyst
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Job Description
Business Applications Analyst administering and improving Allied Benefit Systems’ business applications. Managing workflows, vendors, integrations, UAT, support, and operational process improvements remotely.
Responsibilities:
- Serve as the primary liaison between business teams, IT, and vendors for assigned business applications
- Configure, administer, and maintain business applications, including workflow design, system setup, and user access management
- Manage application enhancements, updates, and releases
- Gather, analyze, and document business requirements for enhancements, integrations, and process improvements
- Develop and maintain process flows, user stories, standard operating procedures, and application documentation
- Analyze business processes and implement improvements to increase efficiency, automation, and operational effectiveness
- Facilitate requirements gathering sessions and stakeholder meetings
- Support implementations, upgrades, and integrations
- Coordinate User Acceptance Testing (UAT), including test planning, execution, defect tracking, and validation
- Troubleshoot application issues, respond to support tickets, and coordinate resolution with internal teams and vendors
- Monitor application performance, user feedback, and vendor service levels
- Support vendor onboarding and manage ongoing vendor relationships
- Maintain application, vendor, and process documentation for governance, compliance, and audit readiness
- Develop and maintain reporting and metrics related to application performance, vendor effectiveness, and process improvements
- Perform other duties as assigned
Requirements:
- Bachelor’s degree or equivalent work experience required
- Minimum of 5 years of experience in a similar role
- Application Management experience
- Vendor Management experience
- Strong Project or Program Support experience
- High attention to detail and organizational skills
- Ability to monitor and prioritize multiple deadlines and projects simultaneously
- Experience reading, analyzing, and reviewing organizational metrics and data (preferred)
- Cable broadband or fiber optic internet service with at least 100Mbps download/25Mbps upload
- Ability to perform extended sitting and computer work
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Generous paid time off
- Tuition reimbursement
- Employee Assistance Program (EAP)
- Technology stipend
- Fully remote work
- Flexible work-from-home arrangement
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