IT Help Desk Technician
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Help Desk Technician providing technical support via phone, email, and chat for clients. Assisting with various technical problems involving hardware and software issues.
Responsibilities:
- Provide excellent customer service via phone and remote technical support
- Walk clients through diagnostic procedures to identify and resolve errors
- Communicate with vendors to request service, update, and resolve open tickets
- Adhere to established methods for responding to and documenting support requests
- Perform maintenance tasks on end user devices
- Provide ongoing user training and self-fix solutions to clients
- Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
- Handle technical requests such as password resets, drive mapping, and user accounts setup
- Provide limited Saturday coverage as part of an on-call rotation schedule
- Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more
Requirements:
- 1-2 years of tech support experience is preferred
- 1-2 years of customer service experience
- Bachelor’s degree in Information Technology or Computer Science is preferred
- Excellent verbal and written communication skills
- Proven time management skills
- Proven reliability and the ability to work independently
- Excellent customer service skills
- Problem solving and troubleshooting skills
Similar Jobs
AR Credit Administrator
AR Credit Administrator reviewing and processing credit applications for Lithia & Driveway. Ensuring compliance and providing customer insights while maintaining accurate records.
IT Support Administrator
IT Support Administrator responsible for technology support in a healthcare company. Maintaining systems, automating processes, and ensuring team productivity in a remote setup.
IT Specialist
IT Specialist providing 100% remote support to a global team; resolving tickets and ensuring system integrity.
IT Engineer
Onsite IT Engineer providing technical support to healthcare clients in Vero Beach, FL. Collaborating with executive teams and leading infrastructure improvements in Managed Service Provider context.
Principal Technical Program Manager – Core Services, Enterprise Architecture
Principal Technical Program Manager overseeing Core Services and Enterprise Architecture for Allegion. Leading cross-functional teams and driving technical roadmaps to enhance security technology solutions.
Helpdesk / IT Support – Specialist
Service Desk Mitarbeiter providing IT support and ensuring communication for business clients in a remote role. Position involves troubleshooting, ticketing, and client communication for technical issues.
IT Support Analyst, Junior
Support Analyst for IT infrastructure focusing on quality service and improvements. Engaging in preventive actions and collaboration with the technical support team in a remote setting.
Technical Customer Support Specialist
Technical Support Specialist providing technical assistance for marketing analytics platform. Collaborating with customers remotely to resolve issues and offer guidance in using the platform.
Helpdesk Engineer
Helpdesk Engineer providing tech support and onboarding for CyberSheath's Managed Services clients. Working on project tasks related to system administration and cloud solutions in a virtual environment.
Area Credit Manager
Area Credit Manager overseeing accounts receivable portfolio for SRS Distribution. Ensuring timely collections, processing credit applications, and collaborating internally and externally.
IT Support Specialist
IT Support Specialist providing internal technical support at Domaine, the largest independent Shopify partner. Ensuring technical resources and security compliance for employees.
IT Support – Incident Management
Response Team Member at Gainwell Technologies ensuring effective actions to service disruptions. Responsible for incident monitoring and stakeholder communication in Bangalore.
Helpdesk, IT Support – Mitarbeiter
Service Desk Mitarbeiter supporting business clients with IT issues and ensuring high service quality. Proactive monitoring of systems and communication with clients in professional settings.
Helpdesk / IT Support Employee (m/f/d)
Service Desk Mitarbeiter providing IT support for business clients. Handling IT disruptions and ensuring high service quality in a fully remote role.
Helpdesk / IT Support, Employee
Service Desk Agent supporting renowned B2B clients with IT inquiries. Collaborating within a motivated team and ensuring high service quality in a remote setting.
Bilingual Helpdesk Associate
Bilingual Helpdesk Associate handling customer inquiries in English and Spanish. Providing technical support and maintaining long-term customer relationships.
IT Support Specialist
IT Support Specialist providing essential technical support for Bold Commerce's remote team. Focusing on employee access management, troubleshooting, and system maintenance.
Senior Federal Acquisitions Helpdesk Analyst
Senior Analyst supporting Momentum Financials implementations at CACI for government clients. Providing customer support and leading team engagements in a high visibility environment.
IT Supporter
IT Supporter helping customers with IT system inquiries. Analyzing and resolving hardware and software issues remotely and on-site.
IT Support Trainee
IT Support Trainee at NTT DATA Business Solutions providing technical support. Working on daily IT-related tasks across various responsibilities in the NTT DATA team.