IT Manager
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Job Description
IT Manager leading a remote healthcare technology team focused on Palliative Care and Advance Care Planning. Overseeing IT operations and managing compliance in a HIPAA-regulated environment.
Responsibilities:
- Lead and develop a distributed IT team operating across multiple time zones, ensuring consistent support coverage and service delivery across the organization.
- Own day-to-day IT operations, including hardware lifecycle management, software and endpoint provisioning, user support, and identity and access management for a fully remote workforce.
- Serve as a hands-on technical resource, assisting with hardware deployments, provisioning, troubleshooting, escalations, and security-related activities when necessary.
- Manage onboarding and offboarding processes in partnership with Human Resources and Security teams, ensuring timely, accurate, and auditable account and device provisioning.
- Maintain IT asset inventory and oversee hardware procurement, software licensing, vendor relationships, and budget management.
- Develop, implement, and enforce IT security policies and procedures aligned with HIPAA, SOC 2, and organizational security requirements.
- Ensure proper handling and protection of Protected Health Information (PHI) through strong access controls, endpoint security, and compliance-focused operational practices.
- Own identity and access management processes, including user provisioning, least-privilege access controls, authentication standards, and ongoing access reviews.
- Administer and maintain endpoint security tools, Mobile Device Management (MDM) platforms, and Single Sign-On (SSO) solutions to support a secure remote workforce.
- Support audit readiness efforts, compliance initiatives, and evidence collection activities while maintaining thorough documentation of IT policies, procedures, and controls.
- Monitor and report on IT operational metrics, service levels, incidents, and trends, using data to drive continuous improvement initiatives.
- Partner with Engineering, Security, Compliance, Human Resources, and business stakeholders to support organizational growth, security initiatives, and technology needs.
- Identify opportunities to improve operational efficiency, strengthen security controls, enhance the employee experience, and scale IT processes across the organization.
- Provide leadership, mentorship, and professional development opportunities for team members while fostering a culture of accountability, collaboration, and service excellence.
Requirements:
- 5+ years of progressive IT experience, with at least 2 years in a management, team lead, or supervisory capacity.
- Direct experience working within healthcare or similarly regulated environments, with strong familiarity with HIPAA, PHI handling requirements, security controls, and audit readiness practices.
- Proven experience managing distributed IT teams across multiple time zones, including establishing support coverage models and escalation processes.
- Strong background in hardware support, software and endpoint provisioning, troubleshooting, identity and access management, and IT operations.
- Practical experience implementing security best practices, access management controls, endpoint security measures, and compliance-focused IT processes.
- Experience administering MDM solutions, SSO and identity platforms, and cloud-based collaboration and productivity tools.
- Excellent written and verbal communication skills with the ability to effectively collaborate across technical and non-technical teams in a remote environment.
- Ability and willingness to support a distributed team operating across Hawaii Standard Time (HST) through Eastern Time (ET).
Benefits:
- medical, dental, and vision insurance
- income protection benefits
- flexible PTO
- company holidays
- 401k
- access to other wellness benefits
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