IT Operations Engineer – Platform
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Job Description
IT Operations Engineer providing cross-portfolio technical support across identity and SaaS platforms. Owning full lifecycle management and collaborating with engineering teams.
Responsibilities:
- Own problems end-to-end across identity, SaaS platforms, endpoints, and security
- Serve as a primary technical resource across the portfolio
- Adapt your approach to each company's size and maturity
- Own the full laptop lifecycle across the portfolio
- Collaborate directly with engineering teams
- Make sure the right people have access to the right things
- Administer and troubleshoot core platforms
- Write and maintain documentation and runbooks
Requirements:
- 2–4 years in IT operations, systems support, or a similar role in a SaaS-forward environment
- Hands-on experience with identity platforms JumpCloud, Okta, Azure AD, or similar
- Solid understanding of SSO protocols (SAML, OAuth, OpenID Connect) and SCIM provisioning
- Experience with RBAC and access governance in practice
- Comfortable supporting both macOS and Windows endpoints (90% Mac)
- Comfort reading and writing basic scripts in Python, Bash, or PowerShell
Benefits:
- Fully remote
- Strong written communication
- Self-direction
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