IT Operations Specialist
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Job Description
IT Operations Specialist managing company devices and supporting teams at MyFunded Futures. Overseeing security, onboarding, and device management to ensure productivity.
Responsibilities:
- Own our internal technology infrastructure and support our growing team
- Manage our fleet of company devices
- Ensure employees have the tools they need to be productive
- Maintain security across our systems
- Build the processes and systems that scale with us
- Implement and manage our MDM (Mobile Device Management) solution
- Configure and deploy laptops and mobile devices for new hires
- Enforce security policies across all managed devices (encryption, password policies, automatic updates)
- Maintain hardware inventory and lifecycle management
- Troubleshoot device issues and coordinate repairs/replacements
- Onboard new employees: device setup, account provisioning, access management
- Offboard departing employees: device collection, access revocation, data handling
- Serve as first point of contact for employee tech issues
- Create documentation and self-service guides to reduce support requests
- Manage user accounts across company systems (Google Workspace, Slack, etc.)
- Implement and maintain SSO and access controls
- Conduct periodic access reviews and maintain least-privilege principles
- Manage software licenses and subscriptions
- Ensure devices meet security standards and compliance requirements
- Monitor for security issues and respond to incidents
- Implement endpoint protection and monitoring tools
- Support security audits and documentation
Requirements:
- 3+ years of experience in IT support, IT operations, or systems administration
- Hands-on experience with MDM platforms (Jamf, Kandji, Intune, Mosyle, or similar)
- Strong knowledge of macOS and Windows administration
- Experience with identity providers and SSO (Google Workspace, Okta, Azure AD)
- Understanding of endpoint security best practices
- Excellent troubleshooting and problem-solving skills
- Strong documentation habits
- Clear communication skills—you'll work with both technical and non-technical teammates
Benefits:
- Comprehensive benefits
- Performance-based incentives
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