IT Service Desk Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Service Desk Analyst delivering technical support and ensuring smooth IT operations for industry leading client. Remote position requiring residence in LATAM region.
Responsibilities:
- Serve as the first point of contact for IT incidents and service requests through multiple communication channels, ensuring timely and professional resolution.
- Diagnose and troubleshoot technical issues, escalating to specialized teams or external vendors when necessary.
- Support and maintain Microsoft Virtual technologies such as **Azure Virtual Desktop (AVD)**, **Nerdio**, and **FSLogix**.
- Accurately record all issues, actions taken, and resolutions in the IT service management system.
- Contribute updates and improvements to the internal **knowledge base** to enhance support efficiency.
- Adhere to **ITIL-aligned** processes and standard operating procedures.
- Assist with various operational tasks related to infrastructure, product development, and information security.
- Manage workloads efficiently, maintaining accuracy and a strong customer-service focus.
- Stay informed on emerging IT tools, platforms, and best practices relevant to the role.
- Perform additional duties as assigned.
Requirements:
- Minimum **1 year of customer service experience** (IT support environment preferred).
- **ITIL knowledge strongly desired**
- **B2 English level or above**
- Hands-on experience with **Microsoft Virtual technologies**—including **AVD, Nerdio, and FSLogix**—is **required**.
- Working knowledge of **PC hardware**, **operating systems**, and **common software applications**.
- Excellent communication skills with the ability to explain technical concepts to non-technical audiences in both written and verbal form.
- Proficiency with **Microsoft Office Suite** and corporate email platforms.
- Strong organizational, troubleshooting, and time-management skills.
- Positive, customer-centric attitude with the ability to handle a variety of client interactions effectively.
- Adaptable team player with a proactive approach to problem-solving and continuous improvement.
Benefits:
- Fully Remote Work
- Competitive Pay
- Working for an industry leading, tech forward company
- Training & Development
Similar Jobs
Junior Credit Analyst – Loan Review
Junior Credit Analyst reviewing loans for accuracy and policy adherence at OptimaFI. Analyzing financial data and collaborating with teams in a remote environment.
Senior Revenue Cycle Analyst
Senior Revenue Cycle Analyst overseeing claims and payment processing for a healthcare organization. Ensuring regulatory compliance and optimizing billing through collaboration with stakeholders and analytics.
Patient Access Analyst – Cadence, Eligibility, Prelude, Grand Central
Epic Patient Access Analyst responsible for design, analysis and support for Epic information system solutions in healthcare. Completing certifications and collaborating with project teams for effective implementations.
Aquaculture Policy Analyst
Aquaculture Policy Analyst supporting NOAA's National Marine Fisheries Service with policy analysis and coordination. Focusing on advancing sustainable domestic aquaculture initiatives.
Staff Analyst, Product
Staff Analyst focusing on product analytics at Hims & Hers, leveraging data for customer experience. Collaborating across teams to implement best-in-class analytics and experimentation approach.
Payment Integrity Claims Editing Analyst
Analyst providing analytical, technical, and problem resolution support to Payment Integrity Claims Editing System. Working with internal partners to ensure adherence to standards and regulations.
Digital Analytics Analyst
Data Analyst responsible for implementing data systems and analyzing e-commerce operations at WEBJUMP. Collaborating with global teams and ensuring data integrity while providing strategic insights.
Environmental Health/Inspections Analyst
Solutions Analyst enhancing public health practices by translating needs into technology solutions. Collaborating with health departments to improve environmental health program efficiencies.
Analista de Serviços de TI
IT Services Analyst responsible for implementing engineering and supply modules and supporting client needs at Sienge. Focus on SaaS solutions in construction, legal intelligence, operational efficiency, and governance.
HEOR Analyst – Contract
HEOR Analyst conducting real world data analyses to support Vertex Pharmaceuticals' product portfolio. Collaborating on statistical programming and observational research in healthcare settings.
Senior Workday HRIS Analyst
Senior HRIS Analyst overseeing Workday Compensation and Payroll modules for Accendra Health. Ensuring accurate, compliant, and scalable solutions in compensation and payroll processes.
Integration Analyst
Integration Analyst at TCP gathering requirements for data integrations and support on implementation projects. Collaborating with clients and contributing to product discussions based on market trends.
Senior Regional Credit Analyst – Tri Cities, WA
Senior Regional Credit Analyst managing customer financial services and risk for an agricultural company. Conducting financial analysis and building relationships to support credit decisions.
Mid-Level Requirements Analyst
Analista de Requisitos in a digital solutions company focused on public management, ensuring requirements' validations and documentation throughout projects.
Senior Analyst – CuraScript
Senior Analyst managing complex supplier and customer contracts and pricing for Cigna's CuraScript division. Ensuring accuracy and compliance to meet business and customer needs.
Analyst – Workforce Planning
Analyst-Workforce Planning managing schedules for contact center teams at TDS Telecom. Responsible for optimizing schedules using forecasted workload and staffing models.
Environmental Policy Analyst
Environmental Policy Analyst at Essnova Solutions supporting U.S. Forest Service land management initiatives. Leading NEPA compliance and stakeholder engagement for large-scale environmental projects.
Senior Workday Integration Analyst
Senior Workday Integration Analyst responsible for designing, developing, testing, and maintaining Workday integrations at Medline. Collaborating with multiple teams for scalable integration solutions.
Junior Pricing & Distribution Analyst
Junior Pricing & Distribution Analyst at SIXT supporting pricing strategy in US and Canada by monitoring rental rates and performance metrics. Collaborating with cross-functional teams in a dynamic work environment.
Performance Analyst – Fraud Modeling, Analytics
Performance Analyst at BECU leveraging data for smarter business decisions. Analyze trends and provide actionable insights to enhance financial well-being of members.