IT Support Engineer
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Job Description
IT Support Engineer providing technical support and maintaining systems in an organization. Responsible for troubleshooting and ensuring smooth IT infrastructure operations.
Responsibilities:
- Provide first-line and second-line technical support to employees or customers
- Diagnose and resolve hardware, software, network, and system issues
- Respond to help desk tickets, emails, and phone support requests
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Set up user accounts, permissions, and access controls
- Manage operating systems such as Microsoft Windows, macOS, or Linux
- Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN)
- Maintain routers, switches, and firewalls
- Monitor network performance and uptime
- Install and update applications and productivity tools like Microsoft 365 or Google Workspace
- Troubleshoot application errors and compatibility issues
- Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk
- Maintain documentation for troubleshooting procedures and system configurations
- Implement security policies, patch updates, and antivirus solutions
- Support identity and access management
Requirements:
- Strong troubleshooting and diagnostic skills
- Knowledge of operating systems (Windows, macOS, Linux)
- Networking basics (TCP/IP, DNS, DHCP, VPN)
- Experience with help desk or ticketing systems
- Customer service and communication skills
- Time management and problem-solving ability
- Bachelor's degree in information technology, Computer Science, or related field
- Certifications such as: CompTIA A+ CompTIA Network+ Microsoft Microsoft Certified certifications Cisco Systems CCNA
Benefits:
- IT Support Engineer who is responsible for providing technical assistance to users
- Maintain computer systems
- Troubleshoot hardware and software issues
- Ensure the smooth operation of an organization’s IT infrastructure
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