Jira Administrator
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Job Description
Jira Administrator managing Jira and related Atlassian tools for rockITdata. Supporting enterprise IT operations and enhancing Agile methodologies.
Responsibilities:
- Administer and manage Jira and related Atlassian tools (e.g., Confluence, Jira Align) supporting 500+ remote users.
- Manage user access, roles, and permissions across groups to ensure compliance with security and governance requirements.
- Configure and maintain Jira projects, workflows, issue types, screens, fields, and automation rules.
- Establish and manage Kanban and Scrum boards, sprint configurations, and production tracking structures to improve transparency and delivery performance.
- Support and help coordinate the transition and alignment to Agile SAFe methodology utilizing Jira Align.
- Ensure the integrity and accuracy of databases used for process tracking and metrics reporting.
- Develop and maintain dynamic Power BI dashboards using automated scripts to visualize operational and performance metrics.
- Collaborate with team leads and executive leadership to support reporting needs and provide actionable insights for decision-making.
- Provide regular training and user support on JQL queries, custom workflows, issue creation, automation, and system best practices.
- Troubleshoot system issues, perform upgrades, and implement enhancements to improve functionality and user experience.
- Maintain system documentation, governance standards, and configuration controls.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Business, or related field.
- Minimum of five (5) years of experience administering Jira in an enterprise environment.
- Experience supporting large, distributed user populations (500+ users preferred).
- Strong knowledge of Agile methodologies, including SAFe.
- Experience configuring workflows, boards, permissions, automation rules, and JQL.
- Experience with Jira Align implementation or administration.
- Experience developing dashboards and reports using Power BI or similar BI tools.
- Strong analytical, problem-solving, and communication skills.
- Ability to collaborate with both technical and executive stakeholders.
- Ability to obtain Public Trust.
Benefits:
- Health insurance
- 401(k)
- Paid time off
- Flexible work hours
- Professional development opportunities
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