Junior Account Manager, Italian Speaker
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Job Description
Junior Account Manager helping entrepreneurs use Finom’s all-in-one business finance platform. Building customer relationships, reducing churn and increasing product adoption.
Responsibilities:
- Manage a portfolio of business customers and build long-term relationships
- Build trust through regular, proactive customer conversations
- Understand customers’ businesses, goals and banking needs
- Proactively contact inactive, at-risk, or dissatisfied customers to reduce churn
- Identify opportunities to increase product adoption and engagement
- Encourage customers to make Finom their primary business account
- Understand customers’ current banking arrangements and identify gaps and unmet needs
- Share customer feedback with Product and other internal teams
- Own customer relationships when issues arise, coordinating resolution with Customer Care, Operations or Product
- Follow up personally after issues are resolved
- Prepare for customer conversations by reviewing businesses, previous interactions, account activity and opportunities
- Collaborate with Customer Care, Sales, Product, Operations, Risk and AI teams
- Meet quarterly objectives focused on engagement, churn reduction, customer reactivation, product adoption and primary-account usage
Requirements:
- Previous experience in Account Management, Customer Success, Customer Care, Business Development or Sales
- Excellent communication skills
- Confidence speaking with customers over the phone
- Strong relationship-building skills
- Commercial awareness without being pushy
- Proactive mindset and curiosity
- Ability to ask effective questions
- Excellent organisation and follow-up skills
- Ability to manage multiple customer relationships simultaneously
- Native-level fluency in German, French or Italian, depending on the supported market
- Fluent English
Benefits:
- Fully remote working in many locations
- Flexible work arrangements, including working from home or using company offices
- Employee Stock Option Plan (ESOP) for eligible employees
- Work & Swim programme
- Complimentary accommodation in Cyprus for a period of time through the Work & Swim programme
- Quarterly commission scheme on top of base salary
- Opportunity for career growth
- Collaborative, inclusive and fast-paced work environment
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