Junior Account Manager
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Job Description
Junior Account Manager supporting sales teams and clients at GTT, ensuring satisfaction and identifying upsell opportunities in a remote setting.
Responsibilities:
- Account Management: Serve as the primary point of contact for a designated portfolio of low-billing accounts to ensure satisfaction, and identify upsell opportunities
- Manages the end-to-end quoting process for new logo and existing base of accounts for quotes with the following criteria: (1) 25+ Sites; (2) Budgetary to Firm Pricing: when pricing moves from Budgetary to Firm; (3) Improvement in Pricing: when there is a request for further refinement in discounting beyond initial rack rate quote ICM provided; (4) Refinement to Design: when there is a request to dive deeper in to design and solutioning; (5) Implementation: when implementation equals SD-WAN
- Order Processing: Assist in the seamless transition of approved quotes into formal sales orders
- Proactive Check-ins: Perform regular, scheduled check-ins with managed accounts to maintain consistent engagement
- Accelerate sales revenue by completing repeatable tasks in support of the sales function such as quoting, proposal development, forecast support and administrative activity.
- May be required to facilitate customer order requests for moves, adds, changes, and disconnects. Initiates orders and ensures that the orders have been completed in a timely and accurate manner to the customer’s satisfaction.
- Data entry and reporting utilizing multiple internal systems and processes.
- Participation in internal sales meetings including forecasting, churn and install support.
- Participation in external client meetings in support of sales activity.
- Providing quality support to all stages of the sales cycle as needed to accelerate sales results.
- Develop a comprehensive knowledge of GTT products, solutions, and technologies in the managed services provider space.
- Develop the ability to operate independently as an effective customer facing member of the GTT sales team.
- Performs other duties as assigned
Requirements:
- Experience working as part of a technology sales team
- Grasp of managed services to include Connectivity, SDWAN, Security, and SASE
- Previous experience working in a 100% remote home environment within a complex team environment.
- Excellent interpersonal, verbal and written communication skills with sound presentation techniques and aptitude.
Benefits:
- GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
- GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
- Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.
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