Junior Azure Technician
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Job Description
Technical support role providing first-line assistance for hardware and software issues. Seeking individual with strong computer support experience and familiarity with GCC High requirements.
Responsibilities:
- Provide first-line technical support for customers who experience computer hardware and software issues
- Troubleshoot hardware and software problems
- Build new computers and set up virtual machines
- Configure Microsoft 365 GCC High and Azure Government tenants to ensure compliance with DoD and federal security requirements
- Serve as a primary point of contact for troubleshooting and resolving hardware, software, and network issues across user systems and infrastructure
- Build, rebuild, and configure laptops, desktops, and virtual machines to meet organizational and security requirements
- Support physical network setup activities
- Manage and maintain Office 365/Azure GCC High tenants
- Handle patch management, system updates, and endpoint hardening within the GCC High environment
- Provide remote and onsite technical support to end users
- Monitor system performance and proactively identify and address potential issues
- Collaborate with team members and stakeholders to resolve complex technical issues and implement process improvements
Requirements:
- Minimum of three (3) years of computer support experience
- Hands on experience with Government Community Cloud High (GCC High)
- High School Diploma or GED
- CompTIA A+ certification is preferred
- Hands-on experience with Microsoft Office applications, Office 365 and Azure tenant management
- Skilled in computer system and network support, including standalone systems and peripheral devices
- Specialized expertise in Windows 10/11 configuration on both virtual and physical (laptop/desktop) environments
- Strong background in software troubleshooting and issue resolution
- Solid understanding of computer networking and IT support practices
- Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM, GPO, and Mac OS
- Proven technical support skills with a focus on end-user satisfaction
- Previous help desk or technical support experience preferred
- Excellent ability to communicate complex technical concepts to non-technical users
- Strong problem-solving, troubleshooting, and analytical skills
- Ability to perform well under pressure while managing and prioritizing multiple tasks effectively
Benefits:
- Competitive salaries
- Relaxed, life-friendly work environment
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