Customer Service, Sales Administration Assistant
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Job Description
Remote customer service assistant supporting an Australian hospitality supplier. Handling calls, orders, customer follow-ups, sales administration and MYOB invoicing.
Responsibilities:
- Serve as the primary first point of contact for incoming customer and business calls during agreed Australian business-hour coverage using the company’s VoIP softphone
- Answer customer enquiries, take telephone orders, transfer calls, record messages and complete callbacks
- Assist with product enquiries, stock availability, customer-specific prices, order status, invoices, freight and delivery information
- Handle complaints and escalate complex matters promptly
- Maintain accurate notes of calls, customer requests and follow-up actions
- Make proactive outbound calls to existing customers to maintain relationships, encourage repeat orders and introduce relevant products
- Follow up inactive customers, quotations, brochures, samples, previous enquiries and outstanding orders
- Identify upselling and cross-selling opportunities in a helpful, consultative manner
- Follow up new prospects supplied by the external telemarketing agency
- Introduce the company and relevant product ranges, confirm buyer needs and arrange catalogues, samples and quotations
- Log call outcomes, objections, promised actions and next-contact dates
- Escalate high-value opportunities, complex negotiations and non-standard pricing matters to the Australian sales team
- Prepare and process customer sales orders and invoices using MYOB
- Check customer details, product codes, quantities, prices, discounts, GST and freight charges
- Maintain MYOB customer, accounting and transaction records and supporting files
- Assist with payment allocation, basic account reconciliation and accounts receivable follow-ups
- Provide general administrative support, process telephone, email and online orders, and respond to customer and supplier emails
- Use Microsoft Outlook, Excel, Word and Microsoft 365 for correspondence, documents, records and reporting
- Conduct Google and online research and verify operational information
- Collaborate with the administration and sales teams, take ownership of assigned tasks and communicate status or issues promptly
- Apply approved AI tools appropriately for email, research, summaries and Excel assistance while protecting confidential information and reviewing AI-generated work
Requirements:
- Philippines-based candidate
- Minimum 2–3 years’ experience in customer service, sales administration, order processing, accounts administration or a closely related role
- Strong telephone and customer-service skills and an excellent command of spoken and written English
- Proven experience handling inbound calls and making outbound customer follow-up calls
- Ability to build rapport and recommend appropriate products
- Proven, hands-on MYOB invoicing experience is favourable, together with good basic bookkeeping and accounting knowledge
- Willingness to complete a practical MYOB invoicing test and live inbound/outbound customer call role-play during recruitment
- Excellent numerical skills and strong attention to detail, especially with invoices, orders, prices, GST and freight
- Excellent Microsoft Outlook skills and strong competence with Excel, Word and Microsoft 365
- Good common sense, independent problem-solving and organisational skills
- Ability to manage several responsibilities while keeping incoming phone calls as the immediate priority
- Professional customer email skills and sound Google research ability
- Ability to work independently and consistently in a remote environment
- Ability to communicate issues early and maintain strict confidentiality
- Highly organised and able to manage repetitive tasks consistently and accurately
- Ability to follow procedures while knowing when to ask questions
- Disclose any existing ongoing roles or client work
- Reflect this engagement on LinkedIn, clearly marked as “Independent Contractor”
Benefits:
- 100% remote work from home
- Flexible time management as an independent contractor, while aligning with AU business hours
- Training regarding the company’s approved use of AI
- Independent Contractor Agreement engagement
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