Junior Customer Success Manager, French Speaker
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Job Description
Customer Success Manager focusing on onboarding and empowering French customers for Sendcloud's e-commerce shipping platform. Role involves cross-functional collaboration to optimize customer engagement.
Responsibilities:
- Enable and activate customers during their journey, ensuring smooth onboarding and product adoption. Provide excellent onboarding through calls, meetings or e-mails.
- Proactively identify growth opportunities and surface them to our commercially focused team for follow-up.
- Manage high-volume customer portfolio, with the goal to improve retention.
- Serve as a key connector across teams: With Sales: ensure seamless onboarding and customer handover. With Marketing: support campaigns, launch new features, and host webinars. With Customer Support: step in on escalations involving feature enablement or complex setups. With Product: be the voice of the customer—relay insights and feedback.
Requirements:
- Bachelor's degree
- 1+ years of relevant experience in logistics, supply chain, SaaS, or e-commerce.
- 1+ years of relevant experience as Customer Success, Account Manager, Customer Service Agent, or other customer-facing roles.
- Commercially driven mindset—experience with upsell, renewals, or opportunity spotting.
- Comfortable navigating complex setups and cross-functional challenges.
- Fluent in French and English; another language is a plus.
- You’re based in the Netherlands and eligible to work here.
Benefits:
- Fully remote setting
- €500 budget to set up your home office
- Competitive salary + bonus based on team performance
- €2,000 annual learning budget
- 4-week sabbatical after 3 years
- Access to employee discounts across tons of brands
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