K-12 Implementation Specialist
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Job Description
Southern Region Implementation Specialist driving K-12 course adoption for Everfi. Responsible for managing educator relationships and successful implementation of educational resources.
Responsibilities:
- Take full responsibility for the adoption and activation goals within the assigned region, managing a quota aligned with partner objectives (schools, students, teachers, classroom events).
- Act as the primary point of contact for educators, providing exceptional customer service through various outreach methods (cold calls, social media, email campaigns) to develop and maintain strong partnerships.
- Conduct in-person and virtual training sessions to guide educators on how to effectively use the Everfi platform, offering ongoing support to ensure successful implementation and usage.
- Serve as Schools Lead for Customer accounts in their region.
- Work closely as the Schools Lead with the Customer Success team on monthly and quarterly business reviews.
- Promptly follow up with educators who have shown interest in Everfi's courses, addressing their questions and highlighting the unique value of Everfi's offerings.
- Fulfill Classroom Connect requests from commercial partners, ensuring seamless integration and satisfaction.
- Collect and share meaningful anecdotes from students and educators to showcase the impact of Everfi's resources.
- Log all activities and interactions in the Customer Relationship Management system, maintaining up-to-date contact information and detailed notes on educator engagements.
- Stay informed about trends in the K-12 education system, educational technology, and Everfi's platform and courses, understanding standards alignment, educator challenges, and best practices.
Requirements:
- Bachelor's Degree preferred or equivalent relevant experience in the education field
- 2 years of experience in the education industry, or related fields including but not limited to non-profits and technology start-ups, 3 years preferred
- Ability to manage multiple tasks and deadlines while hitting & maintaining established goals & KPIs
- Strong ability to work independently and in a remote environment
- Experience developing and maintaining relationships with clients/educators
- Strong presentation skills, including proficiency with presentation, communication, and collaboration tools such as PowerPoint, Excel, Teams, WebEx, Zoom, Groove, Gong, etc.
- Experience using Salesforce.com or other data management systems preferred
- Excellent written and verbal communications skills
- Ability to conduct presentations
- Ability and means to travel on a flexible schedule at least 40% of the time
Benefits:
- Professional development opportunities
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