Lead Experience Designer – UX
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Job Description
Lead Experience Designer focusing on user experience and holistic service design at Koltin. Collaborating with operations and UI teams to enhance digital experiences for users.
Responsibilities:
- Diseñar una experiencia de servicio clara, coherente y centrada en el usuario.
- Asegurar que la experiencia digital esté alineada con el servicio completo.
- Elevar la madurez de UX y research dentro de la organización.
- Tomar decisiones de experiencia basadas en evidencia y estrategia.
Requirements:
- Liderar la definición de la experiencia integral del servicio, combinando UX, investigación y service design.
- Definir la estrategia de experiencia de usuario para la app y plataformas digitales.
- Diseñar flujos, arquitectura de información e interacciones.
- Liderar investigación de usuarios (entrevistas, pruebas, análisis).
- Mapear journeys y service blueprints del servicio completo.
- Evaluar y mejorar la usabilidad de los productos digitales.
- Alinear decisiones de experiencia con objetivos de negocio.
- Colaborar con UI, Producto, Desarrollo y Operaciones.
- Acompañar a la Head de Experiencia en decisiones estratégicas.
Benefits:
- Acceso a herramientas y beneficios para tu crecimiento profesional, como cursos, talleres, libros, etc.
- Asistencia médica privada por videollamada (médico general, nutriólogo y psicólogo) ilimitado para ti y 3 familiares
- Acceso a herramientas para tu cuidado físico (TotalPass)
- 9 días adicionales de personal leave por ley al año
- Seguro de Gastos Médicos Mayores
- Equipo necesario para hacer tu trabajo
- Apoyo mensual de $500 pesos adicionales al sueldo mensual
- Apoyo de 2,000 por ocasión única tras periodo de prueba
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