Senior UX
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Job Description
UX Senior Designer leading the strategic design of digital services and ecosystems at a tech firm. Requires over 5 years of experience in complex design processes within fintech and service sectors.
Responsibilities:
- Liderar la planificación estratégica de proyectos de diseño, estimando esfuerzos y coordinando con áreas transversales para entregar propuestas integrales de alto valor.
- Ejecutar investigaciones avanzadas (In-depth interviews, Shadowing, Service Safari) para mapear el ecosistema de actores y definir el Problem Statement con precisión quirúrgica.
- Definir la arquitectura de servicios mediante la creación de Blueprints, Customer Journey Maps y diagramas de flujo que optimicen los pain points en procesos de postventa y crédito.
- Facilitar sesiones de co-creación e ideación utilizando metodologías como Design Thinking y matrices de evaluación para priorizar soluciones innovadoras.
- Diseñar prototipos de alta fidelidad y sistemas de diseño escalables que aseguren una transición fluida hacia el desarrollo técnico.
- Establecer métricas de éxito y planes de gobernanza que aseguren la sostenibilidad de la experiencia a largo plazo.
- Evangelizar la cultura de agilidad y diseño dentro de la organización, actuando como mentor para perfiles menos experimentados.
- Analizar la viabilidad de negocio mediante Canvas de Modelo de Negocio y propuestas de valor que alineen la experiencia del usuario con el ROI de la compañía.
Requirements:
- Licenciatura en Diseño, Interacción, Psicología, Comunicación o carreras afines con especialización en Service Design o UX Strategic.
- Mínimo 5 años desempeñando roles senior en diseño de experiencia, preferiblemente en sectores de Banca, Fintech o Servicios Masivos.
- Capacidad de consultoría, liderazgo de grupos y enfoque absoluto en la resolución de problemas complejos.
- Dominio avanzado de Figma y herramientas de Adobe Suite.
- JBTD, Service Blueprint, Value Proposition Canvas, Purpose Canvas y Storytelling.
- Optimal Workshop, Maze, Hotjar, encuestas de intercepción y análisis de datos cuali-cuantitativos.
- Mural/Miro, Jira, Confluence y herramientas de Ofimática avanzada para presentaciones ejecutivas.
- Comprensión de componentes para dashboards y lenguajes de visualización de métricas.
Benefits:
- Cultura de mejora continua , fresca y colaborativa, con oportunidades de aprendizaje y gente dispuesta a apoyarte.
- Programas como Happy Kaizen y WeSofka que cuidan tu bienestar físico y emocional.
- KaizenHub , un programa diseñado para potenciar tus talentos, con feedback , mentorías y coaching a través de Sofka U.
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