Senior UI/UX Designer – Telco Enterprise Order Management
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Job Description
Senior UI/UX Designer shaping user experience for enterprise SaaS platform at CSG. Collaborating with cross-functional teams to design complex B2B workflows and ensuring design quality and scalability.
Responsibilities:
- Own and deliver high-quality UI/UX designs for complex B2B workflows across the Q&O platform.
- Contribute to and evolve a scalable design system and component library tailored for enterprise use.
- Champion accessibility, usability, and responsive design standards.
- Apply strong systems thinking to ensure designs scale across customers, products, and future needs.
- Partner with Product Managers, Product Owners, and Engineers to deliver feasible, scalable designs and aligned with roadmap priorities.
- Drive discovery workshops, design reviews, and usability testing sessions with internal teams and customers.
- Provide clear design rationale and guidance to engineers during implementation, helping reduce rework and design debt.
- Collaborate with other designers to share patterns, feedback, and best practices across the wider design practice.
- Produce wireframes, high-fidelity designs, and interactive prototypes grounded in user research.
- Conduct A/B testing, usability testing, and research to inform design decisions.
- Translate complex technical and business requirements into elegant, intuitive, and user-friendly digital experiences.
- Follow DesignOps practices by delivering “dev-ready” designs on release ahead of engineering.
Requirements:
- 7+ years of experience in UI/UX design, with a strong focus on Enterprise or B2B SaaS products.
- Proven track record designing complex workflows in domains such as Telco, CPQ, BSS, Order Management or Financial Services preferred.
- Proven hands-on design skills across prototyping, user research, A/B testing and usability validation.
- Experience contributing to and scaling design systems in Figma or similar tools.
- Strong knowledge of DesignOps and how to scale design maturity.
- Customer-centric mindset with proven ability to conduct user research and translate insights into clear design outcomes.
- Excellent communication skills with the ability to influence stakeholders across Product, Engineering, and Executive leadership.
- Experience collaborating with global, distributed teams across time zones.
- Strong portfolio showcasing both leadership impact and examples of hands-on design execution.
Benefits:
- Work from anywhere: CSG has a global policy called "Flexibility First" that allows employees to work from wherever they feel most productive.
- Twice-yearly workshops in Bali: Twice a year the whole Quote & Order team gets together in Bali, Indonesia for dedicated in-person time including team presentations, hackathon sessions, training and team-building activities.
- Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organisation of your choice.
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