Lead ITSM Application Administrator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Lead ITSM Application Administrator driving ServiceNow platform optimization at Ferguson for better service management capabilities. Collaborate across teams to enhance ITSM functions while optimizing technical architectures.
Responsibilities:
- Serve as the technical lead and subject matter expert for the ServiceNow platform
- Own the overall ServiceNow platform architecture, establishing standards, best practices, and governance
- Identify system deficiencies, recommend solutions, and drive platform optimization initiatives
- Design, configure, and customize ServiceNow applications
- Build and maintain integrations with external systems
- Create and maintain ServiceNow Service Portal pages
- Manage the promotion of code and configuration changes across development, test, and production environments
- Ensure the integrity, accuracy, and usability of the ServiceNow platform
- Stay current on ITSM platform capabilities and emerging technologies
- Other tasks related to ITSM as deemed necessary by management
Requirements:
- 5 - 10+ years of progressive experience implementing, administering, engineering, and developing enterprise-scale ITSM platforms
- 3–5+ years in a lead, senior, or principal technical role with responsibility for platform architecture
- Demonstrated ability to own and architect ITSM platforms end-to-end including configuration, workflow automation
- Proven experience defining and executing enterprise integration strategies
- Proficiency with scripting or development languages used for ITSM automation (e.g., JavaScript, GlideScript, Python, PowerShell)
- Deep understanding of ITIL, service management governance, CMDB/asset data structures
- Hands-on experience leading platform upgrade cycles
- Demonstrated leadership ability
- Strong systems-thinking mindset
- Excellent communication skills
- Experience applying AI, automation, analytics, or predictive capabilities within ITSM platforms.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
Similar Jobs
Identity and Access Management Administrator
IAM Administrator at Dedalus managing identity access for better healthcare outcomes. Designing, implementing, and maintaining IAM solutions to enhance security and compliance.
Senior Contract Administrator – Clinical Trials
Senior Contract Administrator handling clinical trial agreements at City of Hope. Ensuring compliance, negotiating contracts, and supporting advanced clinical research initiatives.
Azure Cloud Administrator
Azure Cloud Administrator responsible for deployment and administration of cloud-based solutions within Microsoft Azure. Focused on identity management, infrastructure, and security in enterprise systems.
Intern, Program Administration – Support
Intern supporting multiple behavioral health projects remotely with National Council for Mental Wellbeing. Focus on meeting coordination, technical assistance, and program administration.
Product Administrator
Product Administration Advisor providing administrative support and solutions at Desjardins. Analyzing data and assisting clients with specialized products and accounts.
Senior FAR/DFARS Contracts Administrator
Sr. Contracts Administrator managing GovCon contracts remotely with ownership and no waiting on approvals for basic work. Handling cradle-to-grave contract management across multiple clients.
Deal Closing Administrator
Deal Closing Administrator ensuring timely commission payments and managing transactions for myAbode. Collaborating closely with agents and brokerages in the real estate sector.
Research Administrator, Pre-Award III – Pediatrics
Research Administrator handling pre-award activities for grants and contracts in a medical research environment. Overseeing team operations and coordinating with faculty for proposal submissions.
Membership Administrator
Membership Administrator ensuring compliance with OPTN policies and facilitating membership processes. Involves monitoring, analyzing applications, and supporting operational activities for the Organ Procurement and Transplantation Network.
Senior Associate, Fund Administration – Core IS
Senior Associate managing fund administration tasks for private equity clients in a remote role. Collaborating with teams on process improvement and customer service initiatives.
Eligibility Services Administrator – Group Member Administration
Eligibility Services Administrator overseeing group member administration processes and providing superior customer experience for Alberta Blue Cross. Collaborating with stakeholders and enhancing existing administrative processes.
Salesforce Service Cloud Administrator
Salesforce Service Cloud Administrator configuring a unified case management platform for healthcare clients. Helping integrate disconnected patient communication and operations tracking tools into Salesforce.
Administrator I, Salesforce
Salesforce Administrator handling daily user requests and support operations. Collaborating under guidance to manage configurations and access across Education Cloud and Marketing Cloud.
Administrator II, Ellucian Banner
Administrator II overseeing Ellucian Banner's operations, resolving complex issues and managing integrations. Collaborating with teams to enhance and maintain the banner SaaS platform.
IT Allrounder – Administration, Support
IT Allrounder providing administrative and technical support to clients in Germany. Involves server maintenance, system installation, and user support.
Coordinator, Patient Administration
Field based role managing ZOLL products/services and increasing revenue through physician collaboration. Engaging with healthcare professions to ensure continuity of care with emphasis on patient outcomes.
End User Computing Administrator
Administrator responsible for software packaging and application lifecycle management at FBS Farmer Business Services. Working in a dynamic multicultural environment, focusing on continuous learning and development.
Storage & Backup Administrator
Storage & Backup Administrator managing enterprise storage and backup infra for global engineering firm. Providing support, performance monitoring, and project leadership for critical systems.
Storage & Backup Administrator
Storage & Backup Administrator supporting critical data infrastructures in an enterprise setting. Managing and troubleshooting storage platforms with a focus on operational stability.
Medical Office Administrator, Full-Time, Evenings & Weekends
Medical Office Administrator ensuring day-to-day clinical support for healthcare practitioners at Felix. Collaborating closely with medical directors and patient support teams in a fully remote role.