Learner Success Advocate – Digital Marketing
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Job Description
Learner Success Advocate assisting students with digital marketing program completion at Ziplines Education. Supporting student engagement and moderating live sessions to enhance learning experiences.
Responsibilities:
- Serve as the primary point of contact for your assigned learners across Slack, email, and Zoom.
- Foster trust and connection while supporting learners in overcoming both technical challenges and emotional hurdles.
- Support learners in understanding core digital marketing disciplines such as SEO, SEM, social media, content strategy, email marketing, and Google Analytics.
- Guide learners in preparing for certifications, and navigating common roadblocks.
- Moderate live sessions by facilitating Zoom logistics and providing important announcements.
- Follow learners’ progress, provide feedback, and answer questions.
- Proactively identify “at-risk” learners and take appropriate action.
Requirements:
- 2+ years in customer-facing, education, or coaching roles.
- Solid foundation and understanding of digital marketing core areas - such as SEO, SEM, email marketing, content strategy, social media, and Google analytics.
- Demonstrated ability to learn new tools, troubleshoot common issues, and explain concepts clearly.
- Strong written and verbal communication skills tailored for diverse adult learner audiences.
- Experience with Slack, Zoom, Google Workspace, LMS platforms, and CRM systems.
- Confident working autonomously in a remote-first, fast-paced startup environment.
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