Child Care Subsidy Supervisor
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Job Description
Childcare subsidy supervisor overseeing Alberta government subsidy programs. Leading assessors, appeals, community partnerships, and financial eligibility reviews.
Responsibilities:
- Oversee the Child Care Subsidy, Out of School Care Subsidy, and Extended Hours Subsidy programs
- Provide guidance, direction, and advice to Child Care Subsidy Assessors and Administrative Support staff
- Ensure benefits are delivered according to program policies and procedures in a timely, accurate, and respectful manner
- Lead teambuilding, recruitment, orientation, training, professional development, and ongoing staff supervision
- Establish unit and individual objectives
- Monitor assessor work, interpret policies and procedures, implement new procedures, and provide feedback
- Track program trends, issues, precedents, procedures, and service delivery gaps
- Engage with committees to resolve policy issues and regional or provincial concerns; provide program input to the Manager
- Review written applicant appeals and make second-level appeal decisions
- Lead case conferences with the Manager on complex or contentious cases
- Contribute to continuous development of the Child Care Subsidy program and technical information database
- Develop and maintain networks with government agencies, childcare operators, and community partners
- Promote program philosophies, policies, and procedures through community and stakeholder speaking engagements
- Respond to applicant issues, community calls, MLA office requests, Minister’s Office inquiries, Auditor General inquiries, and other stakeholder requests
- Analyze financial statements, income tax returns, and investment income statements to determine subsidy eligibility
Requirements:
- 1-year related certificate
- 2 years of related experience
- Directly related education or experience may be considered through the stated one-to-one equivalency
- Comprehensive knowledge of childcare subsidy programs, policies, and regulatory requirements
- Extensive knowledge of childcare subsidy programs, services, and supports
- Strong understanding of operational processes and procedures
- In-depth knowledge of Assessor and Administrative Support functions
- General knowledge of related government programs, services, and legislation
- Knowledge of childcare provider agreements and regulatory requirements
- Advanced knowledge of financial analysis, accounting, and tax documentation
- Extensive knowledge of ECDS/CCIS systems
- Proficiency in Microsoft Word, Excel and Outlook
- Awareness of social barriers, human behaviour, family dynamics, and wellness issues
- Interviewing, communication, presentation, and public speaking abilities
- Sound decision-making with a high degree of accuracy
- Ability to complete an academic check and Level 2 enhanced security screening
- Ability to complete a soft credit check
- Criminal records check completed within the last six months accepted
- Cover letter required
Benefits:
- Public Service Pension Plan (PSPP)
- Alberta Public Service benefits
- Professional learning and development
- Full-time remote work eligibility
- Positive workplace culture and work-life balance
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