Litigation Department Director
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Job Description
Litigation Department Director overseeing paralegal operations at Parnall Law Firm. Leading a passionate team committed to fighting for injured clients in New Mexico.
Responsibilities:
- Oversee workflow distribution across the litigation department, ensuring cases are staffed appropriately and moved forward efficiently
- Monitor and manage escalations — stepping in to resolve complex case issues, attorney requests, or client concerns
- Conduct performance management for paralegal staff, including goal-setting, feedback, corrective action, and recognition
- Provide ongoing training for Paralegals and Litigation Assistants, ensuring staff are equipped to successfully manage their own caseloads
- Be available as a hands-on resource for team questions and day-to-day case support
- Ensure team members are following all firm protocols, policies, and procedures; escalate concerns to the Operations Director as needed
- Train, coach, and develop Paralegal Team Leads, building their capacity to lead effectively and independently
- Serve as the primary liaison between the paralegal team and firm attorneys, facilitating strong working relationships and clear communication
- Design, develop, document, and continuously improve litigation department processes and procedures
- Track and analyze team metrics; identify trends and present actionable insights to firm leadership
- Shadow, review, and consult on paralegal applicants at specified stages of the hiring process
- Participate in onboarding and integration of new litigation team members
- Champion Parnall Law's five core values — Teamwork, Talent, Truth, Tenacity, and Triumph — in every interaction and decision
- Follow and maintain all firm policies and procedures
- Proportionately contribute to overall client satisfaction and firm revenue goals
Requirements:
- 10+ years of personal injury litigation paralegal experience — active litigation stage experience required; pre-litigation backgrounds will not be considered
- Minimum 5 years in a supervisory, team lead, or management role overseeing paralegal or legal operations staff
- Deep working knowledge of state, local, and federal court rules across multiple jurisdictions
- Proven ability to build, coach, and develop high-performing teams
- Experience designing or improving litigation workflows, processes, and documentation
- Strong working knowledge of e-filing, legal documentation, and litigation management software (SmartAdvocate experience a plus)
- Exceptional written and verbal communication skills, including the ability to present metrics and outcomes to firm leadership
- Highly organized with the ability to manage department-wide workloads and priorities
- Genuine empathy for injured clients and an unwavering client-first mindset
- Deep alignment with Parnall Law's five core values: Teamwork, Talent, Truth, Tenacity, and Triumph
- Professional confidence and composure in high-stakes situations
- Ability to work during Mountain Time business hours (Mon–Thu 8–5, Fri 8–4)
- Willingness and ability to travel for quarterly planning meetings and, on occasion, in the event a case proceeds to trial
- Ability to pass a background check
- A track record of long-term growth, accountability, and impact in previous roles
Benefits:
- Full benefits package — comprehensive health, dental, and vision insurance
- Life & long-term disability insurance — because we've got your back
- 401(k) plan — we help you build a future, not just a paycheck
- Generous PTO + paid holidays — real time off to recharge and reset
- Annual company goal trip — when the team wins, everyone celebrates together
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