Logistics Coordinator
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Job Description
Temporary Logistics Coordinator supporting Sprinter Health, a healthcare travel-operations company. Managing urgent after-hours travel disruptions, rebookings, escalations, documentation, and weekday team handoffs.
Responsibilities:
- Monitor designated communication channels during assigned after-hours and weekend shifts and respond promptly to urgent travel and logistics needs
- Support Sprinters with flight disruptions, hotel concerns, transportation changes, and unexpected travel needs
- Coordinate and change existing travel arrangements using established company guidelines
- Troubleshoot issues and identify practical solutions that minimize operational disruption and unnecessary travel costs
- Determine when issues can be resolved independently versus escalated
- Escalate urgent or high-impact issues to the appropriate on-call team member or leader
- Communicate with Sprinters and internal stakeholders throughout issue resolution
- Maintain accurate documentation of issues, decisions, travel changes, and associated costs
- Provide handoffs to the weekday Logistics team for unresolved issues or follow-up
- Follow established travel policies, SOPs, and escalation procedures
Requirements:
- Strong organizational skills and attention to detail
- Excellent written and verbal communication
- Ability to remain calm and solutions-oriented with time-sensitive issues
- Strong judgment and ability to independently triage requests
- Reliability and responsiveness during scheduled coverage
- Comfort working independently with limited real-time supervision
- Ability to follow established policies while using good judgment in unexpected situations
- Comfort working across multiple systems and communication channels
- Availability for scheduled weekday evenings, weekends, and select holidays as needed
- Preferred: experience in travel coordination, logistics, operations, dispatch, field support, customer support, or similar roles
- Preferred: experience supporting frequently traveling employees or teams
- Preferred: experience handling urgent or after-hours operational issues
- Preferred: familiarity with Slack and travel booking platforms
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