Manager, Client Success – Indirect Spend Technology
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Job Description
Lead strategic client engagement to drive adoption and long-term success for Vizient’s indirect spend management technology platforms. Collaborate closely with internal teams to deliver measurable savings and improve client outcomes.
Responsibilities:
- Lead the customer success program for assigned clients, guiding post-sale engagement and adoption of indirect spend technology platforms.
- Manage client relationships to support retention, expansion, and long-term value realization.
- Monitor client health using engagement metrics across technology usage, GPO contract utilization, and advisory services engagement.
- Identify opportunities to increase client value and mitigate risk through proactive, data-informed action plans.
- Collaborate with internal subject matter experts to deliver initiatives that drive measurable savings and performance improvements.
- Support executive-level quarterly business reviews with insights derived from composite client health data.
- Train and coach project leads on customer success best practices and oversee consistent execution.
- Lead development and operationalization of client scorecards and performance dashboards.
- Partner with analytics and platform teams to evaluate and refine engagement metrics tied to renewal, upsell, and savings outcomes.
Requirements:
- Relevant degree preferred.
- 5 or more years of relevant experience required.
- Experience in client success, consulting, supply chain, or spend management roles within healthcare preferred.
- Knowledge of indirect procurement, group purchasing organizations, or spend management technology platforms.
- Strong analytical skills with the ability to translate data into actionable insights.
- Proficiency with CRM tools, reporting platforms, and technology adoption metrics.
- Excellent written, verbal, and executive-level presentation skills.
Benefits:
- Vizient has a comprehensive benefits plan!
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