Manager, Client Success – Public Schools
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Job Description
Client Success Manager leading public-school accounts and Client Success Managers for Finalsite’s K–12 EdTech platform. Driving adoption, renewals, retention, and growth.
Responsibilities:
- Manage, coach, and support a team of Client Success Managers
- Conduct performance reviews and nurture direct reports to maximize their skills, impact, and goal achievement
- Serve as the first level of escalation for client issues, providing guidance and resolution strategies
- Manage a small, high-value portfolio of existing public school clients
- Ensure clients receive the full value of their Finalsite investment
- Prioritize and manage renewals for portfolio and team clients
- Monitor long-term client health, identify risks, and implement retention strategies
- Drive product adoption and identify and execute upsell opportunities
- Conduct defined client engagement activities by phone or in person
- Build and maintain long-term relationships with key client stakeholders
- Develop and share best-practice materials with the broader client base
- Maintain accurate client data in Salesforce, Totango, or other applications
- Manage the opportunity pipeline for renewals and growth opportunities
Requirements:
- B.A. or B.S. Degree would be preferred or commensurate experience
- 5+ years of proven work experience in a professional B2B setting with some experience in SaaS client success or sales role
- Experience meeting with senior executives and stakeholders at client organizations preferred
- Knowledge of and comfort with SaaS products and services
- Salesforce knowledge required
- Knowledge of the Finalsite Platform required
- Excitement and enthusiasm for the EdTech industry
- Travel as needed
- Permanent residency of the United States; current and continued residency within the United States is required to obtain and retain employment
Benefits:
- Competitive benefits
- Professional development opportunities
- Collaborative culture built on partnership and purpose
- Opportunity to grow your career
- 100% fully remote employment
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