Manager, Customer Success, Scale
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Job Description
Manager, Customer Success leading a team of Customer Success Managers for Deel in the EMEA region. Focused on client relations and revenue impact in a remote environment.
Responsibilities:
- Managing a growing team of Customer Success Managers in your region; recruiting, hiring, and training new team members
- Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
- Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximize the effectiveness of the Customer Success team to deliver greater value and grow our customers.
- Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations.
- Proactively surface opportunities to improve the team’s operational efficiency and the customer experience
Requirements:
- You have proven 3-5 years experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role
- You are driven, think on your feet, and thrive in a fast-paced, challenging environment
- You have a track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting
- You are data oriented
- You have experience working with clients and team members from multiple countries and across multiple time zones, preferred
- You have experience working on a remote team, preferred
- You have experience working at a high growth start-up or scale up, preferred
- You have Fintech or HRtech experience, preferred
- You are multilingual, preferred
Benefits:
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
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