Manager, Information Technology – Telecom
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Job Description
Manager of Information Technology overseeing IT operations support in a telecommunications environment. Leading IT support and infrastructure teams while managing compliance and cybersecurity efforts.
Responsibilities:
- Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
- Manage service level agreements (SLAs), incident response, and escalations.
- Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).
- Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including: Servers (Windows/Linux), virtualization (VMware/Hyper-V) Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD Corporate firewalls, switches, routers, and VPNs Cloud services (AWS, Azure, or GCP) and hybrid environments Maintain robust backup, disaster recovery, and high availability strategies.
- Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).
- Lead annual compliance audits.
- Manage endpoint protection, MDM, MFA, and vulnerability management.
- Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services.
- Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools). Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.
- Hire, mentor, and manage a high-performing IT support and infrastructure team.
- Manage IT budgets, procurement, licensing, and vendor relationships. Coordinate third-party support contracts and service providers. Bring hands-on experience with hardware troubleshooting and system architecture. Possess proven abilities to research, evaluate, and recommend new technologies.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field (Master’s preferred).
- 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role.
- Expertise in managing: Windows Server, Linux, Active Directory, and Group Policies
- Microsoft 365, Exchange Online, Intune, Azure AD
- Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions
- Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)
- Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)
- Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.
Benefits:
- 401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan.
- Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy.
- Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships.
- Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.
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