Manager, Policy and Compliance, Certification
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Job Description
Policy and Compliance Manager leading certification standards, regulatory strategy, and compliance operations at LegitScript. Guiding teams, client escalations, and jurisdictional expansion for safer internet and payment ecosystems.
Responsibilities:
- Lead subject matter experts for Certification program offerings and monitor industry trends, regulatory updates, and market changes
- Adapt operational strategies and guide the team in responding to regulatory shifts
- Report on regulatory shifts and trends, including insights, key takeaways, forecasts, and potential business impacts
- Lead cross-functional initiatives to strengthen certification standards, streamline compliance operations, and scale processes
- Oversee and update compliance frameworks, including the annual Certification Standards Refresh
- Join customer calls to support compliance client-facing work
- Support Sales with documentation, scoping decisions, and client questions
- Develop policy team members through coaching, feedback, and growth planning
- Monitor team capacity and recommend structural or resourcing adjustments
- Partner with the Certification Innovation Leader to introduce AI and automation into policy and compliance workflows
- Partner with Legal on denials, escalations, suspensions, litigation concerns, and related matters
- Support jurisdictional and scope expansions through regulatory discovery, feasibility decisions, documentation, and team upskilling
- Manage day-to-day Policy and Compliance team operations, including hiring, coaching, KPIs, and performance standards
- Demonstrate LegitScript’s core values
Requirements:
- In-depth knowledge of policy management, industry regulations, and compliance standards across relevant verticals
- Strong experience managing risk and compliance programs, including policy development, implementation, and monitoring across operations
- Extensive subject matter expertise aligned with industry trends, business needs, and regulatory requirements
- Experience building, coaching, and managing high-performing teams
- Strong interpersonal and communication skills
- Ability to work in dynamic and evolving markets with a continuous improvement mindset
- Excellent time management and problem-solving skills
- Proficient in MacOS, Google Workspace (Sheets, Docs, etc.), and Microsoft Excel
- Skilled in professional writing and developing/reviewing compliance documentation
- Well-developed ability to speak, read, comprehend, and write English
- Open to candidates with a 4-year college degree or a comparable blend of education and experience
- 2–4 years of experience managing people and/or policy and compliance-related programs
Benefits:
- Competitive compensation
- Flexible work options
- Team genuinely invested in your success
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