Manager, Post-Sales Solution Architecture
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Job Description
Post-Sales Solution Architecture Manager leading a skilled team at AI-powered Content Operations company. Driving customer retention and expansion through effective team management and strategic direction.
Responsibilities:
- You'll lead a post-sales SA team that helps enterprise customers realize deep, lasting value from Sanity.
- Your focus is on outcomes: successful renewals, expansion into new use cases and business units, and implementations that hold up as customers grow.
- Setting the team's strategic direction and personally owning your most complex, high-stakes accounts: overseeing implementations, building relationships with customer stakeholders, and navigating the moments where things get hard.
- Coaching your Solution Architects on how to run value-oriented engagements: listening for what customers actually need, surfacing risks before they become problems, and mapping a clear path to success with Sanity at the center.
- Hiring, developing, and retaining a skilled SA team that's equally credible with developers, architects, product leaders, and content teams.
- Evolving the core post-sales motions (onboarding, implementation reviews, expansion discovery, and health monitoring) so customers move from signed to successful quickly.
- Connecting Sanity's capabilities to customers’ business outcomes: showing customers how structured content, flexible workflows, and the modern content stack unlock faster shipping, better editorial experiences, and scalable growth.
Requirements:
- Experience leading technical ICs in a high-growth environment, ideally with developer-facing or platform products
- Strong technical foundation—comfortable discussing APIs, data models, front-end frameworks, integrations, and how Sanity fits into a modern content stack alongside hosting providers, ecommerce platforms, web and app frameworks, and analytics tools
- Track record of driving customer retention and expansion through coaching, process design, and hands-on account ownership
- Proactive about identifying risks and opportunities across the team’s customer portfolio
- Clear, inclusive communicator who can build relationships with both internal and customer stakeholders
- Ability to manage ambiguity and competing priorities without losing focus on what matters most to the customer
- Familiarity with AI technologies and tooling with a focus on accelerating outcomes
- Preference for SF based candidates, remote in the United States or Canada is an option
- 5+ years in solution architecture or technical customer-facing roles
- 2+ years managing customer-facing, technical teams
Benefits:
- A highly-skilled, inspiring, and supportive team
- Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
- A global, multi-culturally diverse group of colleagues and customers
- Comprehensive health plans and perks
- A healthy work-life balance that accommodates individual and family needs
- Competitive stock options program and location-based salary
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