Manager, Service Delivery Management
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Job Description
Manager of Service Delivery Management at ZOLL providing leadership in IT initiatives and service delivery. Leading cross-functional teams and ensuring effective project management for better patient outcomes.
Responsibilities:
- Lead and coordinate intake, triage, and delivery for undefined or cross-functional IT initiatives.
- Serve as a primary liaison between business stakeholders and Global IT delivery and operations teams.
- Apply ITIL-based service delivery practices to support incident, change, problem, and service request processes.
- Drive continual service improvement by identifying trends, bottlenecks, and opportunities across both Project LITE initiatives and operational services.
Requirements:
- 5+ years of experience in IT Service Management, service delivery, or operational leadership roles.
- ITIL V4 Foundation certification required.
- Extensive experience with ServiceNow or comparable enterprise ITSM platforms.
- Proven success managing high-impact initiatives and services, leading cross-functional teams, and supporting SLA and service performance objectives.
Benefits:
- Annual bonus eligibility in accordance with the company's bonus plan
- Comprehensive benefits plan details available at www.zollbenefits.com
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