Manager, Sourcing – MTO, Jewelry
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Job Description
Sourcing Manager owning Quince’s made-to-order jewelry workflow from factory production through customer delivery. Improving speed, quality, tracking, and supplier performance.
Responsibilities:
- Own end-to-end production planning and scheduling across manufacturing partners
- Translate demand forecasts into detailed daily and weekly production workflows meeting the 3-week delivery window
- Build and operate a real-time order tracking system from order intake through factory production, quality control, packing, shipment, and final customer delivery
- Ensure at least 98% data accuracy and daily updates in the order tracking system
- Establish and maintain quality control standards across manufacturing partners
- Monitor defect rates and first-pass yield, escalating quality misses immediately
- Serve as primary operational liaison with manufacturing partners
- Conduct weekly operational reviews covering schedule adherence, quality, delivery performance, capacity, and risk mitigation
- Coordinate logistics and fulfillment, including packaging, labeling, shipment to freight forwarders, delivery tracking, and post-delivery issue management
- Create daily MTO standups and weekly operational dashboards tracking on-time delivery, defect rates, lead times, inventory levels, and production bottlenecks
- Provide monthly reporting to leadership
- Monitor and respond to production risks in real time
- Flag orders at risk of missing the 3-week window within 24 hours
- Drive rapid problem-solving across manufacturing, quality, and logistics
Requirements:
- Minimum 5 years of jewelry manufacturing experience, including direct exposure to jewelry manufacturing, quality control, and production management processes
- Proven track record of managing production workflows, schedules, and timelines in jewelry or related manufacturing environments, with experience delivering on accelerated timelines
- Direct experience tracking orders and managing fulfillment from factory through shipping and customer delivery
- Demonstrated ability to manage quality control, defect tracking, root-cause analysis, and corrective action closure in a production environment
- Strong experience coordinating with manufacturing partners or managing supplier relationships in production-critical roles
- Strong Excel/Google Sheets skills and experience building or managing production tracking systems (ERP, MES, custom dashboards)
- Ability to learn new software tools quickly
- Strong analytical and problem-solving skills
- Exceptional written and verbal communication
- Obsessive attention to detail
- Ability to manage competing priorities and operational escalations with composure and rapid decision-making
- Collaborative and relationship-oriented approach
- Experience working cross-functionally with merchandising, sourcing, and production teams
- Successful completion of a background check
Benefits:
- Bonus and equity may also be provided for eligible roles
- Reasonable accommodations for qualified individuals with disabilities
- Equal employment opportunities
- Background check conducted in compliance with applicable laws
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