Staff User Experience Researcher
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Job Description
Staff UX Researcher leading mixed-methods research for Ancestry, the global family-history platform. Shaping product discovery, strategy, and roadmaps through behavioral insights and AI-enabled workflows.
Responsibilities:
- Lead research strategy and execution for a product domain at Ancestry
- Own end-to-end research roadmaps for key product spaces
- Identify unaddressed user needs and connect research objectives to domain success metrics
- Drive generative and exploratory research during early product discovery
- Analyze problem spaces, uncover unmet user needs, and define product direction
- Lead or delegate tactical research such as usability testing and concept validation
- Design and execute qualitative studies including interviews, usability testing, and diary studies
- Design and execute quantitative studies including surveys, card sorts, and tree tests
- Triangulate research findings with product analytics, behavioral data, member services and social feedback, and external trend sources
- Incorporate AI into research workflows and experiment with emerging tools and methodologies
- Partner strategically with Product, Design, and Engineering leads to co-own domain strategy
- Challenge product assumptions and shape feature roadmaps
Requirements:
- 7+ years of UX research experience
- Experience embedded in cross-functional software development teams delivering large-scale consumer applications (ideally)
- Proven ability to work in ambiguous environments and create structured, actionable research plans
- Mixed methods research expertise, including qualitative and quantitative research execution
- Experience triangulating behavioral data, member services and social feedback, and external trend sources
- Practical experience incorporating AI into research workflows
- Expertise selecting rapid usability checks versus foundational, longitudinal studies based on project risk and timeline constraints
- Strong product analytics fluency
- Experience partnering with analytics to validate qualitative hypotheses using behavioral data
- Ability to collaborate with Product Managers, Designers, Engineers, and Marketing leads
- Successful background check required for employment
Benefits:
- Eligibility for bonus
- Equity
- Comprehensive health, dental and vision benefits
- Location-flexible work approach: nearest office, home, or hybrid (subject to location restrictions and role requirements)
- Reasonable accommodations for qualified individuals with disabilities
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