Market Manager
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Job Description
Airbnb Market Manager growing professional host supply and managing partner accounts across Western Canada. Driving sales, optimizing listings, and building localized market strategies.
Responsibilities:
- Build and manage partner relationships within the assigned territory
- Directly manage accounts to meet and exceed quarterly and annual sales goals
- Analyze data and apply data-driven recommendations to identify and act on strategic sales opportunities
- Prospect and onboard new, high-quality supply in the assigned geography
- Support clients regarding the technical integration of software partners
- Represent Airbnb in external meetings with Professional Hosts and industry conferences
- Educate clients about product changes and relay product and policy feedback to internal stakeholders
- Stay current on Canadian short-term rental regulations at federal, provincial, and municipal levels
- Hold regular optimization calls and business reviews with partners
- Develop strong, long-lasting partnerships
- Become the source of information on local trends and market dynamics for internal and external partners
- Provide timely, efficient service and occasional in-person support to professional hosts
- Work cross-functionally with product, communications, public policy, and customer support teams
Requirements:
- 6+ years of experience in new sales, account management, and partner support
- Fluency in English required
- 2+ years of tech or travel industry experience is a plus
- Proven ability to manage a leads pipeline and book of business
- Proficient quantitative skills and ability to interpret and apply data
- Ability to work strategically and tactically and execute in ambiguous environments
- Proven cross-functional work experience
- Excellent communication and presentation skills
- Ability to communicate with clients via phone, email, and in person
- Strong time management and prioritization skills
- Highly proficient in CRM software, including leads, opportunities, and core objects
- Salesforce experience is a plus
- Based in British Columbia or Alberta
- Willingness to regularly travel to the assigned territory, typically once every quarter
- Passion for Airbnb, travel, and the sharing economy
- Mandarin or Cantonese bilingual ability receives special consideration
Benefits:
- Bonus eligibility
- Equity eligibility
- Benefits
- Employee Travel Credits
- Remote-eligible work arrangement
- Occasional work at an Airbnb office or attendance at offsites, as agreed with the manager
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