Market Manager
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Job Description
Airbnb Market Manager growing professional host partnerships, accounts, and high-quality accommodation supply in Ontario. Driving sales, market strategy, and cross-functional success for Canadian hosts.
Responsibilities:
- Build and manage partner relationships within the assigned territory
- Manage professional host accounts to meet and exceed quarterly and annual sales goals
- Analyze data and apply data-driven recommendations to identify strategic opportunities and increase sales
- Prospect and onboard new, high-quality supply
- Support clients with a baseline understanding of technical integrations for software partners
- Represent Airbnb in meetings with Professional Hosts and at industry conferences
- Educate clients on product changes and relay product and policy feedback to internal stakeholders
- Stay current on Canadian short-term rental regulations at federal, provincial, and municipal levels
- Conduct optimization calls and business reviews with partners
- Develop long-lasting partnerships and deep knowledge of assigned markets
- Provide timely, exceptional service and occasionally travel to the market for in-person support
- Collaborate cross-functionally with product, communications, public policy, and customer support teams
Requirements:
- 6+ years of experience in new sales, account management, and partner support
- Fluency in English required
- 2+ years of tech or travel industry experience is a plus
- Proven ability to manage a leads pipeline and book of business
- Proficient quantitative skills and ability to interpret and apply data
- Ability to work strategically and tactically and execute in ambiguous environments
- Proven cross-functional work experience
- Excellent communication and presentation skills
- Ability to communicate with clients by phone, email, and in person
- Strong time management and prioritization skills
- Highly proficient in CRM software, including leads, opportunities, and core objects
- Salesforce experience is a plus
- Based in Ontario, Canada and willing to travel regularly to the assigned territory; typical expectation is once every quarter
- Passion for Airbnb, travel, and the sharing economy
- Airbnb host experience is a plus
Benefits:
- Eligible for bonus, equity, benefits, and Employee Travel Credits
- Remote-eligible work arrangement
- Occasional work at an Airbnb office or attendance at offsites, as agreed with your manager
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