Market Operations Lead
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Job Description
Market Operations Lead strengthening clinical and operational workflows at Nest Health startup. Managing office operations and ensuring high-quality care delivery in a medical setting.
Responsibilities:
- Maintain office operations, including clinical and office supplies, invoicing, and coordination with landlords and administrative vendors
- Oversee onboarding for new team members, ensuring equipment, access, and systems are fully set up
- Follow up on all Redeterminations and ensure completion/ Eligibility Work
- Serve as a SuperUser for Salesforce and Athena, providing guidance and troubleshooting for the local team
- Manage mileage tracking, audits, and related compliance needs
- Support clinical operations by maintaining lab binders, performing quality controls, and ensuring clinical supplies remain at appropriate levels
- Manage VFC and commercial vaccine programs in partnership with the HSD.
- Provide backup support to Family Advocate teams in both office and field settings (If clinical)
- Build clinical team schedules, manage PTO requests, and ensure appropriate staffing coverage to meet operational goals.
Requirements:
- High School diploma or equivalent education
- At least 2 years' experience in a medical office setting
- Excellent interpersonal skills
- Microsoft Office experience or experience in similar platforms
- Medical practice scheduling systems and EMR experience
- Ability to multitask in a busy startup environment
- Ability to work with external vendors and partners
- A clinical background is preferred for this position
- Experience with supply management, clinical scheduling and insurance verification is preferred
- Access to reliable transportation and willingness to comply with all the terms of the Nest Motor Vehicle Safety Policy.
- Please note, this position will involve educating and encouraging vaccination against COVID-19.
Benefits:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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