Manager, Claims Operations
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Job Description
Manage daily operations of the Claims unit at Aflac, a leader in voluntary insurance products. Requires extensive experience and broad knowledge of claims processing and operational management.
Responsibilities:
- Manages the daily operations of the Claims business unit
- Gathers and analyzes data and reports that pertain to the overall operation of the Claims business unit
- Assists in strategic and tactical operational plans to ensure achievement of company and departmental goals
- Develops solutions and implements actions to resolve problems and ensure customer satisfaction
- Reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality
- Directs efforts to implement risk management and quality improvement initiatives
- Coordinates and monitors training efforts to ensure that necessary education tools are provided to employees
- Identifies, analyzes, and monitors business technology requirements and enhancement possibilities
Requirements:
- Bachelor's Degree In Health Administration, Business, or a related field
- 6 years of job-related work experience
- 4 years in a leadership/senior/supervisory capacity
- Broad knowledge of production management concepts, operating principles, and operational management methodology applicable to claims processing
- Comprehensive understanding of federal, state, and local regulatory and industry requirements as they relate to the insurance industry and claims processing
- Strong personal computer skills with experience in Windows-based software
- Excellent presentation, oral, written, and interpersonal communications skills.
Benefits:
- medical, dental, and vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO to be used for any reason
- state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
- other leaves of absence, if eligible when needed to support physical, financial, and emotional well-being.
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