Senior Operations Associate
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Job Description
Senior Operations Associate managing provider schedules and operations for Clarity Pediatrics. Collaborating with teams to improve pediatric chronic care delivery through efficient operational processes.
Responsibilities:
- Manage provider schedules and ensure calendar accuracy.
- Execute onboarding workflows for new providers, ensuring all steps are completed on time.
- Track and support provider incentives and operational processes.
- Maintain documentation of workflows and standard operating procedures.
- Update and manage provider data in Airtable and other systems.
- Ensure data accuracy and consistency across scheduling and operations.
- Run regular audits to identify and correct errors.
- Troubleshoot basic provider-facing issues (scheduling, tools, workflows).
- Support provider ramp and onboarding experience.
- Help ensure providers have what they need to operate effectively.
- Assist with clinical program operations (e.g., group scheduling support).
- Coordinate with internal teams on operational needs.
- Support with licensing and credentialing coordination as needed.
Requirements:
- 3–5 years of experience in operations, biz ops, consulting, or similar roles.
- Highly organized with strong attention to detail.
- Comfortable working in spreadsheets and operational tools (Airtable a plus).
- Reliable and execution-focused—you follow through and catch details others miss.
- Comfortable operating in ambiguity and building processes from scratch.
- Able to manage multiple tasks and prioritize effectively.
- Clear communicator and strong team player.
- Interest in healthcare and improving care delivery.
Benefits:
- Full Benefits: Medical, Dental, Vision, 401k, and flexible PTO.
- Meaningful Impact: Your work will directly improve the lives of children and parents navigating chronic conditions.
- Female-Led, Mission-Driven Culture: Diverse perspectives are the norm, leading to better care and technology.
- Accelerated Growth: Learn faster and take on more responsibility than at bigger companies.
- Autonomy and Trust: Freedom to make decisions and take risks with a supportive team.
- Growth and Improvement: Emphasis on continuous learning and honest feedback.
- Equity with Upside: Competitive salary plus meaningful equity in a high-growth company with proven product-market fit.
- Flexible Remote Culture: Work from anywhere in the US.
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