Marketplace Operations Associate
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Job Description
Marketplace Operations Associate focused on building and running clinician scheduling operations for Wheel Medical Groups. Leveraging AI and data to enhance operational performance and clinician engagement.
Responsibilities:
- Own weekly clinician scheduling performance, with a clear mandate to increase available hours across our existing clinician network
- Proactively collect, validate, and expand clinician availability by working directly with providers to align schedules with marketplace demand
- Identify underutilized or low-earning clinicians and execute targeted outreach to increase activation, engagement, and earning opportunities
- Track and analyze availability, utilization, adherence, and earnings trends to identify performance gaps and opportunities for improvement
- Translate capacity guidance into executable schedules while balancing clinician experience with operational performance
- Refine scheduling workflows and operating practices based on real-world performance data
- Partner with Marketplace leadership to drive focused initiatives that expand clinician participation and overall network capacity
- Identify trends in clinician performance and quality, and partner with Clinician Success Leads to drive targeted feedback and remediation, while coordinating with Provider Operations to support clinician activation and readiness against shared goals.
- Manage day-of and short-term scheduling adjustments, including callouts, coverage shifts, and real-time changes
- Build trusted relationships with clinicians to improve responsiveness, reliability, and long-term engagement
- Contribute to the implementation of scheduling tools and automation initiatives to support scalability
- Support clinician pay operations and related administrative workflows as part of cross-functional operational coverage
Requirements:
- 2–4 years of experience in consulting, operations, tech, workforce operations or a high-growth environment where you owned measurable outcomes
- Demonstrated track record of taking ambiguous problems and driving results independently
- Highly analytical and data-oriented - comfortable working in spreadsheets daily and using metrics to guide action
- Experience building reports or dashboards using spreadsheets and/or BI tools (e.g., Looker, Tableau, etc.) to track performance and identify trends
- Proactive and persistent - you don’t wait for direction; you identify gaps and move
- Strong communicator who is comfortable engaging clinicians directly and influencing behavior
- Comfortable operating in fast-moving, high-accountability environments
- Organized and detail-oriented without losing sight of performance impact
- Excited by building process from scratch and improving systems over time
- Experience working with contingent, contractor, or hybrid workforces
- Experience working with agentic workflows, automation, Claude Code, with interest in applying them to operational efficiency
- Exposure to healthcare, telehealth, marketplace, or marketplace models
- Experience managing real-time operational workflows
- Experience working alongside forecasting or capacity planning functions
- Experience using workforce scheduling or real-time management tools (e.g., Calabrio, Planbase, or similar platforms)
Benefits:
- Wheel is committed to equal employment opportunities for all team members.
- Every decision we make regarding employment is solely based on merit, competence, and performance.
- We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
- Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed.
- At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.
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