Operations Associate
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Job Description
Operations Associate at Exclusive Networks handling order management and improving operational processes. Ensuring high quality customer experience and communication across teams.
Responsibilities:
- Assisting with process and system improvements.
- Conducting quality reviews of orders processed by others in the organization.
- Providing training, and other duties.
- Proactively addressing, resolving, and/or escalating any operational issues affecting customer experience.
- Managing communication with all sales departments, order and process all customer orders, returns, and ensure that all procedures are carried out according to best practices.
- Following proper protocols to ensure correct order entry and fulfillment.
- When processing POs, quotes, and RMAs, ensuring completeness and accuracy.
- Entering data into a variety of organization software systems.
- Working in cross-functional teams to define and review operational and logistical procedures, as well as to introduce new procedures as required.
- Defining and executing improvements to order management processes and technologies to streamline order delivery and improve customer service.
- Assisting in training other order entry employees in the development of skills and knowledge.
- Supporting the continuous development of processes and workflows.
Requirements:
- 3+ years of operations experience.
- Prior order management experience a plus.
- Ability to prioritize workload and manage a high volume of orders at quarter and month-end close.
- Intermediate to Advanced MS Office Application – MS Outlook and Excel.
- Excellent English verbal and written communicate skills.
- General understanding of the quote-to-cash processes.
- High sense of urgency to achieve goals, results driven, communicates assertively, and willing to learn.
- Ability to work well under pressure, customer focused and a team player.
- Must be able to work PST hours (USA)
Benefits:
- Paid Leaves (Annual, Sick, Birthday, Well-being)
- HMO (Upon Day 1 with free dependent)
- Variable Pay
- Employee Assistance Program
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