Working Student – Part-time Weekend Support, Healthcare & Operations
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Job Description
Support for participants in a telemedicine weight loss program through WhatsApp and email. Ideal role for students, focusing on participation during weekends.
Responsibilities:
- Support our participants via WhatsApp and email, primarily on weekends and as additional help during weekdays.
- Categorize common questions related to GLP-1 agonists: everyday effects, dosing questions, common side effects, and practical behavioral tips.
- Recognize warning signs (red flags) and escalate appropriately or recommend medical evaluation, without making diagnoses.
- Assist with check-ins, documentation, and maintenance of treatment plans using clear templates.
- Operational basics: shipment status, address changes, special cases, coordination, and clear communication.
Requirements:
- Very good written and spoken German
- Fixed weekend availability: you can reliably work on Saturdays and Sundays at set times (by arrangement)
- Willingness to occasionally be on-call during weekdays (no fixed hours; ad-hoc cover as needed)
- Structured working style: documenting and prioritizing tasks
- Experience in support/customer contact (chat, email, in person, or phone)
- Responsibility when dealing with health-related topics
- Enrolled as a student (working-student status) or alternatively seeking a part-time position
- Training/education: Medical Assistant (MFA), Pharmacy Technician / Pharmaceutical Commercial Assistant (PTA/PKA), Nursing, Emergency Services, Healthcare Administration, or degrees in Nutrition Science / Dietetics (Ernährungswissenschaft/Oecotrophologie), Public Health, Psychology, Sports Science, Health Management
- Experience with GLP-1 agonists, telemedicine, or digital patient care
- Familiarity with CRM/ticket tools, Superchat, Intercom, and process-driven work
Benefits:
- 100% remote with fixed, predictable weekend shifts
- Meaningful work: You help people make lasting changes to their lives
- Ideal alongside studies or as a part-time job: fixed weekend slots fit well with lectures, exams, and other commitments
- Modern, young team: we don’t have endless meetings—communication is efficient and mainly via chat
- Start-up spirit without chaos: you’ll receive responsibility and room to contribute, supported by clear structures and a motivated team
- Transparency and short decision-making paths: you’ll know where you stand and can directly influence things
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