Operations Manager
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Job Description
Operations Manager II at PNC managing operations strategy and team development across functions. Resolving escalated issues and driving business results for effective operational performance.
Responsibilities:
- Participates in the development of the operations strategy
- Executes operating plan and communicates strategy to operations team
- Responsible for two or more functions across one or more sites, or may manage a complex product, function or location
- Manages managers, supervisors and/or individual contributors
- May participate in industry forums
- Manages and is responsible for achieving desired business results
- Acts as a senior point of escalation and resolves exceptions related to complex processes and/or product support
- Reviews and provides oversight on end to end processes of varying risk and financial value
- Interacts with customers and/or third parties to drive business results and resolve escalated issues
- Provides coaching and development to team members, supervisors and/or managers
- Leads staff meetings, communicates the strategic direction and translates into tactical operating plans
- Provides consultation and advice to service partners and customers
- Identifies and influences strategic improvement initiatives and serves as a representative or a project sponsor for operations group on projects
- Develops, reviews and/or approves standard operating procedures as appropriate
- Recommends and/or drives policy improvements
- Oversees and/or owns the control framework for unit(s) of responsibility
- Reviews transactions, reports, and/or key risk indicators to identify exceptions, monitor quality and ensure effective quality risk management
- Manages and is accountable for risk mitigation and business resiliency activities and/or strategies
Requirements:
- Roles at this level typically require a university / college degree
- 3+ years of industry-relevant experience
- An operations or production environment position typically requires 2 years of previous managerial experience
- A comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Benefits:
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year
- between 15 to 25 vacation days each year
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