Medical Virtual Assistant, Patient Care Coordinator
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Job Description
Medical Virtual Assistant providing patient coordination and administrative support in a cosmetic surgery setting. Answering inquiries, scheduling procedures and dealing with insurance tasks remotely.
Responsibilities:
- Answer incoming calls and respond to patient inquiries professionally
- Schedule consultations, procedures, and follow-up appointments
- Coordinate surgery schedules with operating rooms and hospitals
- Confirm that patients complete the required pre-operative and post-operative visits
- Explain general pricing, balances, and available payment arrangements confidently
- Maintain a warm and reassuring approach when assisting patients
- Process insurance prior authorizations
- Complete and submit medical claim forms using CPT and ICD-10 codes provided in the patient notes
- Follow up on outstanding claims, balances, and required documentation
- Collect patient balances and document payment conversations accurately
- Maintain organized and up-to-date patient records
- Monitor and respond promptly to time-sensitive emails from hospitals, operating rooms, and post-operative patients
- Identify urgent concerns and escalate them to the appropriate clinical team member
- Assist with physician scribing and patient note management when needed
- Protect patient confidentiality and follow established practice procedures
Requirements:
- At least one year of Medical Assistant or Medical Virtual Assistant experience
- Previous experience processing medical claims
- Familiarity with insurance prior authorizations, CPT codes, and ICD-10 codes
- Excellent spoken and written English that is clear and easily understood
- Strong phone presence and confidence discussing payments and patient balances
- Professional, polished, friendly, and composed communication style
- Excellent organization, attention to detail, and follow-through
- Ability to respond quickly to urgent surgical or post-operative concerns
- Comfortable supporting a predominantly female cosmetic surgery patient population
- Reliable internet connection, computer equipment, and distraction-free workspace
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