Member Support Specialist – Part-Time
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Job Description
Member Support Specialist managing non-clinical inquiries at Eleanor Health. Supporting community members effectively via inbound calls in a part-time role.
Responsibilities:
- Effectively manage inbound calls and provide accurate, timely resolution to non-clinical inquiries in accordance with established policies, procedures, and workflows.
- Communicate clearly and professionally with community members, internal team members, and other internal and external stakeholders.
- Identify, troubleshoot, and implement solutions to resolve complex member issues.
- Utilize a one-call resolution approach whenever possible, collaborating with or escalating issues to Market Operations or other functional teams as needed.
- Navigate and utilize multiple systems and platforms, including but not limited to G-Suite, Salesforce, Vonage, Athena, Monday, OpsHub, and related tools.
- Work independently while also contributing effectively as part of a remote, team-based environment.
- Maintain the ability to multitask efficiently in a fast-paced, high-volume setting.
- Ensure reliable, secure internet access and maintain a secure, reasonably quiet work-from-home environment.
- Complete additional administrative or operational duties as assigned.
Requirements:
- Minimum of one (1) year of experience in a healthcare environment; behavioral healthcare experience preferred.
- Prior experience supporting individuals with substance use disorder (SUD) and/or opioid use disorder (OUD) is preferred but not required.
- Experience working with patients who have multiple medical and behavioral health diagnoses is preferred but not required.
- High school diploma or equivalent required; Bachelor’s degree preferred.
- Knowledge of managed care processes and health insurance coverage preferred.
- Ability to work regularly scheduled shifts and meet operational coverage requirements.
- Willingness and ability to complete all assigned responsibilities as required.
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