Mental Health & Addictions Advisor
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Part-time Mental Health & Addictions Advisor supporting New Zealanders through Whakarongorau’s virtual telehealth services. Providing crisis assessment, emotional support, referrals, and culturally safe care.
Responsibilities:
- Provide mental health and addictions support, including assessment, interventions, support planning, referrals, risk identification, and appropriate escalation
- Work alongside service users to identify strengths, protective factors, and practical next steps
- Support individuals to access urgent services when needed
- Deliver culturally responsive, trauma informed support aligned with Te Tiriti o Waitangi
- Communicate with service users via phone, SMS, email, and online chat platforms
- Accurately document information using organisational IT systems
- Contribute to continuous quality improvement
- Uphold ethical and professional standards
- Work as part of a collaborative 24/7 shift team supporting National Telehealth Service offerings
Requirements:
- Minimum Level 4 Health and Wellbeing qualification (Mental Health and Addiction strand or equivalent)
- Demonstrated experience working with people experiencing mental distress and addiction challenges
- Experience providing assessment, brief emotional support, and risk identification
- Experience supporting people to access urgent services when required
- Understanding of trauma informed, wellbeing oriented, and values-based practice
- Strong listening and communication skills with the ability to build rapport quickly in virtual environments
- Sound assessment capability and decision making
- Confidence using digital systems and communication platforms
- Ability to work within established protocols, documentation standards, and clinical governance frameworks
- Cultural responsiveness and commitment to equity
- Professional resilience, accountability, and reflective practice
- Flexibility to work a variety of shifts, including overnights, early mornings, and weekends
- Availability to work 0.6–1 FTE, with shifts available between 10:30pm–11:00am
- Ideally three to six months experience working in telehealth or a similar role
Benefits:
- A supportive and collaborative working environment
- Ongoing professional development and reflective practice opportunities
- The opportunity to contribute to equitable wellbeing outcomes across Aotearoa
- Meaningful mahi within a values led organisation
- Opportunity for flexible/hybrid working
- Access to kaimahi benefits and retail discounts
Similar Jobs
Complaints and PSEA Advisor
Complaints and PSEA Advisor strengthening complaints handling and safeguarding systems for LWF’s international humanitarian and development programs. Supporting investigations, PSEA training, CRM monitoring and digital knowledge management.
Logistics & Delivery Advisor, French, English
Logistics and delivery customer advisor answering French- and English-speaking customers via phone, chat, and email. Resolving issues and updating interactions for Atlean World’s multilingual recruitment service.
Senior Client Advisor – Commercial Lines
Sr Client Advisor driving commercial insurance sales and managing renewals for Trucordia, a nationwide insurance brokerage. Using Salesforce, prospecting, and client-service collaboration to grow business.
Contract Engagement Advisor
Contract Engagement Advisor negotiating complex contracts for Merative's healthcare analytics and data solutions business. Supporting bids, privacy agreements, renewals, and enterprise contracting processes.
Senior Advisor, Healing Spaces – Tribal Health Advisory
Senior Advisor shaping healthcare facilities for Tribal communities at Indigenous Pact, a health-equity consulting firm. Supporting planning, design, construction analysis, and client recommendations.
Business Advisor
Business Advisor driving dispensary and OTC pharmacy sales across South Australia. Managing customer accounts, territory strategy, business plans, and sales targets for Viatris.
Mental Health & Addictions Advisor
Mental health and addictions advisor supporting service users through New Zealand’s National Telehealth Service. Providing trauma-informed assessment, emotional support, referrals, and risk escalation.
Mental Health & Addictions Advisor
Part-time Mental Health and Addictions Advisor providing culturally safe support through New Zealand’s National Telehealth Service. Assessing risk, planning support, and connecting people with urgent services.
Digital Media Advisor
Digital Media Advisor selling Hearst digital advertising solutions to SMB clients. Developing media strategies, prospecting businesses, closing deals, and growing accounts remotely.
Digital Media Advisor
Digital Media Advisor selling Hearst digital advertising solutions to local SMB clients. Building prospect pipelines, closing new business, and growing existing accounts remotely.
Senior Advisor, Board Member
Senior Advisor im Advisory Board von Orlowski Consulting, einer Berliner M&A-Beratung für den deutschen Mittelstand. Strategische Begleitung, M&A-Expertise und Unterstützung bei Unternehmensverkäufen.
Centering Training Advisor I
Remote training advisor delivering Centering model education and accreditation support. Helping healthcare organizations sustain evidence-based group care programs nationwide.
Technical Advisor
Technical Advisor supporting enterprise customers using Creatio’s AI CRM and workflow platform. Managing escalations, monitoring performance, and advising on architecture and optimization from Portugal.
Retirement Plan Advisor
Retirement Plan Advisor guiding New Hampshire public employees through retirement planning and presentations. Supporting Empower’s government 457 plans, stakeholder relationships, compliance, and participant outcomes.
Tours Booking Advisor
Remote Tours Booking Advisor coordinating accommodations, transportation, activities, and vacation packages. Providing personalized client service and managing accurate travel reservations and records.
Business Advisor, Enterprise, Rentals
Enterprise Business Advisor driving Zillow Rentals revenue, listings, and strategic partnerships. Managing complex negotiations, renewals, and growth with major U.S. rental property operators.
Technical Advisor III – Outbreak Response
Technical Advisor leading Catholic Relief Services’ global health outbreak response strategy, technical assistance, and staff medical guidance. Supporting program quality, capacity strengthening, partnerships, and emergency health operations.
Distribution Advisor
Distribution Advisor driving SPIT PASLODE product growth among Dutch distributors and construction customers. Building partner relationships, demonstrating products, and expanding regional sales across West-Brabant, Zeeland, and Zuid-Holland.
Senior Fast Track Advisor
Senior advisor leading New Zealand fast-track consenting applications and conservation advice. Coordinating government, iwi, applicants, and expert panels on nationally significant projects.
Fast Track Advisor
Fast Track Advisor guiding DOC’s nationally significant conservation consenting decisions. Providing regulatory analysis, project coordination, and advice across Aotearoa.