Seasonal Employer Registration Advisor
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Job Description
Seasonal Employer Registration Advisor supporting Collective members with U.S. payroll tax registrations and notices. Managing multi-state compliance, payroll platforms, and agency resolutions remotely.
Responsibilities:
- Register businesses as employers with state and local tax agencies, including state withholding, SUI/SUTA, and other employer tax accounts
- Review and resolve state payroll tax notices and agency correspondence, including SUI rate notices, missing or late filing notices, wage report discrepancies, penalty and interest assessments, and balance due notices
- Work with Gusto's support team on filings or resolutions on behalf of members
- Manage registration and compliance requests, including member relocations, multi-state hiring, business information updates, and account closures
- Manage payroll platform ownership during member onboarding and offboarding
- Work with support teams on ownership and troubleshooting issues
- Partner with internal teams and state agencies on complex issues
- Maintain process documentation and knowledge base articles
- Suggest improvements to tools and the member experience
- Keep members informed at every step
- Meet service level expectations while managing multiple priorities
Requirements:
- 1-2+ years of hands-on experience with multi-state payroll tax registrations, including state withholding and SUTA/SUI account setup
- Working knowledge of local tax withholding, state and local reciprocity rules, state registration requirements, and filing frequencies
- Practical understanding of Secretary of State (SOS) foreign entity registration and Registered Agent operations
- Comfortable using AI tools to speed up daily work, such as auditing payroll setups, checking tax rate calculations, and triaging and summarizing cases
- Familiarity with payroll platforms (Gusto, ADP, etc..), and ticketing tools (JIRA, ZenDesk)
- Resourceful, detail oriented, and collaborative with comfort in change and ambiguity in a fast-paced environment, balancing multiple priorities and meeting deadlines
- Collaborative mindset, clear written and verbal communication
- CPP (Certified Payroll Professional) or FPC credentials, experience at a payroll provider, PEO, or payroll tax service firm are bonus points
- Legally authorized to work in the United States
Benefits:
- 12 month seasonal contract
- Flexible seasonal work arrangement
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